Novotel Genova City Reviews

Terrible experience. a)The hotel is not close to the old city so you will have to find a taxi there and back - getting back is very difficult as there are not many taxis and no Uber/local car services. b) First room had a sticky floor as did the very small pool - the small pool was muddy. FYI the pool is open from 12pm - 8pm - not that convenient. c) First room shower overflowed with sewage from the shower - literal feces… Conplained and was given another room. Planned to go out that night but room change and feeling ill left us with no motivation. d) Sent video of overflowing sewage to manager after complaint and had the good team at trip.com call to negotiate… nothing, zilch and nope the hotel said (they did offer me a free coffee and parking - I don’t have a car). e) Avoid hotel groups like this and or this location!

Bathroom light was not working, no boiler in the room for coffee or tea.

The hotel is very good! It's just a little far from the city! Free parking, very safe! Facilities: Very good! Hygiene: Not bad! Environment: OK! Service: So-so! Please be safe when traveling in the hotel location!

The hotel in general is very good, although far from the city center, very easy to get around. And you find restaurants nearby. Very friendly.

After booking for one night, I renewed it for another night. It is not far from cruise terminals such as the Heart of the Mediterranean, but it is still a bit far from the city center or the Genoa Aquarium. There is a three-story esselunga supermarket behind the hotel, and a Japanese buffet opened by Chinese people is diagonally opposite the hotel gate. Parking is very convenient. There is a special underground parking garage. There are also two gas stations next to it, and you can see the Genoa Lighthouse. The hotel environment is good, but there are many children in the lobby, which is noisy because of the entertainment facilities. There is also a piano in the lobby. At the beginning, the piano cover was opened, but because there were always children playing it randomly and making noise, the staff directly put a giant teddy bear on the piano stool and closed the piano.

It's really a comfortable stay. This is my second time here. Next time, my family will stay here again. I like this hotel very much. It is very comfortable and suitable for traveling to Genova. There is parking space for your own car.

I can't say much since it was only for one note and we checked in very late, but all in all we say it was good

Beautiful services and welcome Parking not included

Excellent hotel Excellent location and top-notch services Very satisfied Breakfast was also excellent

All in all it was a nice holiday

comfort to be improved

標準間還沒裝修過，條件還不如國內一百塊一晚的招待所！就這條件，居然要一千多？？？？？我吐血了。避雷避雷避雷避雷！

Overall, the hotel was very good. It is located far from the historic center, but it is easy to get around by public transportation. The breakfast buffet should change a bit between days, as it gets boring after eating the same thing for several days.

The 2 lifts were broken and to go in or out the rooms we had to use stirs with luggage