Dorsett Grand Labuan Reviews
Dorsett Grand Labuan
F.T, 462, Jln Merdeka, Financial Park, 87029 Labuan, Labuan Federal, Victoria, MalaysiaView Hotel Details
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1 night
Dorsett Grand Labuan Guest Reviews
4.2/5
Very Good
72 review
Verified reviewsLocation4.4
Amenities4.0
Service4.2
Cleanliness4.2
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All Reviews(72)
Positive reviews(71)
Reviews with photos/video(7)
Awesome stay(8)
Negative reviews(1)
Guest User
Deluxe Room with City View
Stayed in May 2024
Business travelers
13 review
Very Good
Posted on May 28, 2024
Staff friendly. Room clean, easy to access. Pool clean as well.
Response from Property: Dear Sir/Madam,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
RunFeet
Deluxe Room with City View
Stayed in Jan 2024
Business travelers
21 review
Amazing
Posted on Jan 28, 2024
Swift check-in and roomy accommodations. Conveniently situated near the Ujana Kewangan free trade shopping mall and Labuan Square. The breakfast is also delightful.
Response from Property: Dear RunFeet,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
weipeng
Deluxe Room with City View
Stayed in May 2024
Solo travelers
3 review
Very Good
Posted on Jun 2, 2024
not so bad
Response from Property: Dear weiping,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
Chyr Ye Hong
Deluxe Room with City View
Stayed in May 2024
Business travelers
1 review
Posted on May 28, 2024
Good: Extra huge room, quiet part of town
Bad: Blocked hand basin and dripping aircon vent
Response from Property: Dear Chyr Ye Hong, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
YI TIAN
Deluxe Room with City View
Stayed in Apr 2024
Business travelers
9 review
Great
Posted on May 14, 2024
Dorsett Grand Labuan is ideally situated in the heart of the city, making it incredibly convenient for business travelers. It's within walking distance of major corporate offices, conference centers, and public transportation hubs. The proximity to several high-quality restaurants and cafes is a definite plus for business lunches and dinners.
Response from Property: Dear YI TIAN,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
Vilimaina Pepena
Deluxe Room with City View
Stayed in Apr 2024
Couples
33 review
Outstanding
Posted on Apr 13, 2024
I would strongly recommend thus hotel if you planning to visit Labuan. Its has this class with so much ease you feel so relaxed with very great service from their staff my first time in Labuan and i am very impressed with their hotel service…lastly i must not forget that its a walking distance to their only shopping center or their financial hub:
Response from Property: Dear Vilimaina Pepena,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
Capt. Sivaraja Supramani
Deluxe Room with City View
Stayed in Mar 2024
Business travelers
1 review
Posted on Mar 13, 2024
Overall, the service is good. It could be great if a simple smile is added to the front desk.
Secondly, I understood the hotel policy for check out time is at 1200 hours. But, it would be much appreciated by guest if the hotel could allow/extend the check out time to 3pm, provided the room not fully booked especially during the mid week days where it's at low density booking and the guest taking flight at about 6pm. Simple curtesy will make a lot of difference.
Response from Property: Dear Capt. Sivaraja Supramani, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
Guest User
Deluxe Room with City View
Stayed in Apr 2024
Business travelers
1 review
Amazing
Posted on Apr 5, 2024
All good just furniture look old for high class hotel
Response from Property: Dear Sir/Madam , Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
HongOver
Deluxe Room
Stayed in Apr 2023
Business travelers
10 review
Posted on Apr 15, 2023
Old hotel but acceptable🙃 The Food is pretty Good Though there isn’t room dining in menu in room. Had to call for one. Can feel hotel is cutting cost and it’s totllly understandable. Hope the hotel can recover soon. Btw, Ramadan buffet was awesome.
Response from Property: Dear HongOver, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Gary Ronaldo Albert
Guest User
Deluxe Room with City View
Stayed in Aug 2023
Business travelers
16 review
Amazing
Posted on Sep 11, 2023
Nice hotel in Labuan. Just as I expected from the photos on Trip.com, except the swimming pool images must have been taken with a wide angle lens as it was smaller than I thought. Good breakfast. Helpful staff and a very nice location.
Response from Property: Dear Guest User,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
Feilaoka
Deluxe Room with City View
Stayed in Nov 2023
Business travelers
17 review
Posted on Nov 5, 2023
furnitures in the old are quite old but still in acceptable condition.
Response from Property: Dear Feilaoka,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
Hernandez
Deluxe Room with City View
Stayed in May 2023
Business travelers
8 review
Posted on Aug 4, 2023
Average hotel in a place where there are not many options. Location is best thing about the hotel that is quite dated. I guess it is ok for the price paid.
Response from Property: Dear Hernandez, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
Haffiz
Deluxe Room with City View
Stayed in Jun 2024
Family
3 review
Great
Posted on Jun 2, 2024
Good for family
Response from Property: Dear Haffiz,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
amir khaidzir
Deluxe Room with City View
Stayed in Jun 2023
Business travelers
7 review
Amazing
Posted on Jun 12, 2023
great value for money. friendly staff. recommended!
Response from Property: Dear amir Khaidzir,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
Sh Mohd Ajjs
Deluxe Room with City View
Stayed in Mar 2024
Family
2 review
Very Good
Posted on Apr 13, 2024
Very enjoy food
Response from Property: Dear Sh Mohd Ajjs,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
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