Driver running late? We'll compensate you!
Compensation for no service
Free cancellation 24 hours before pick-up time
Flight delayed? We'll wait!How to track your Trip.com airport transfer driver
Pre-arrival:
Get your driver's contact details and number plate via email or the app 24 hours before pick-up.At the airport:
- Open the Trip.com app → "My bookings" → Live driver GPS tracking.
- No signal? Head to the designated meeting point (e.g., "Arrivals level, door 2").