GGuest UserI stayed at the Feihua Apartment by West Lake for three nights, and I was a bit sad to leave, so I wanted to write a review. Its location is truly the biggest advantage. West Lake is right downstairs; it's not one of those places that claims to be 'close to West Lake' but requires a kilometer or two walk. You literally turn a corner and you're at the lake. Every morning, I'd go for a stroll by the lake after breakfast to digest, and in the evening, I'd go back to watch the sunset. West Lake felt like my backyard. It's also incredibly close to Wulin Night Market, which is just downstairs. Every night, I could try different foods, so I never had to worry about what to eat, although it wasn't particularly amazing, haha.
There are also many bus stops nearby, making it super convenient to get to places like Lingyin Temple and Broken Bridge. Staying here saved a lot of travel time for my Hangzhou trip. While there are many guesthouses in this building, Feihua Apartment has an office where you can store luggage, which is incredibly practical. On our last day, after checking out, we wanted to visit Hefang Street, so we just left our suitcases at their office instead of dragging them around, which made things much easier. Someone was always on duty at the office, so storing and retrieving luggage was convenient and free – such a thoughtful service.
The room is newly renovated, and you can tell a lot of thought went into it. The overall color scheme is warm white and wood, making it look clean and comfortable. All the furniture is new – wardrobe, nightstands, and a desk are all there, making it easy to put things away. The windows are well soundproofed; even though it was lively downstairs at night, it was very quiet once the windows were closed. The bedding was comfortable, and the duvet covers and pillowcases smelled like they had been dried and aired out, making for a restful sleep. I even saw people from 'West Grass' (西部草) packing up the linens when we left, which shows they're not using a small, local laundry service but send them out for professional cleaning, which gave me peace of mind.
I have to specifically praise the toiletries. Guesthouses usually don't pay much attention to this, but the shampoo and body wash provided by Feihua Apartment truly exceeded expectations. The toothbrush was soft-bristled, the toothpaste was a branded, individually packaged one, and even the comb was good quality, not one of those flimsy plastic ones that break easily. These details make you feel like the host is genuinely committed to providing a good experience, not just doing the bare minimum.
The host, Auntie, was a highlight of our stay. She was incredibly warm-hearted. We arrived close to 9 PM, and she was still there, taking us upstairs and patiently explaining how to use the air conditioning and adjust the water heater. One day, it rained in Hangzhou, and Auntie even messaged us to ask if we had an umbrella, offering one from the office if we needed it. These small gestures really warmed our hearts. All in all, our stay was very comfortable. The location, environment, and service were all impeccable. I would confidently recommend this place to anyone visiting West Lake.
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