Apartments in Canary Islands, Spain

Very nice hotel, all amenities , swimming pool 24hrs and friendly staff. Good access to all places and near beach

We stayed for 6 nights in an apartment with a large bedroom, a spacious living room, two bathrooms (one with a tub, one with a shower), a fully equipped open kitchen, and a large sea-view balcony. Pros: First, my immediate impression upon check-in was how incredibly clean it was. Although the overall facilities here are a bit dated, every corner of the room was spotless and very tidy. The dishcloths and rags were brand new, and the trash cans were pristine. Cutlery, various cooking pots, a refrigerator, coffee machine, toaster, kettle, oven, and microwave were all provided. Plus, there's a supermarket right below the front desk, so cooking for ourselves was very convenient. Second, the front desk service was excellent. The whole hotel had a wonderful atmosphere, including the pool and the rooftop cafe. There were also plenty of sofas, tables, and chairs where you could sit or recline. The public areas were very spacious and clean, and there were many activities available. The ambiance was truly great. Third, you could book various tours directly opposite the hotel's front desk, and communication in English was seamless. Cons: When I went to sleep at night, I smelled a strong musty odor. I searched high and low for a long time but couldn't find anything moldy, even under the bed. The next night, the strong musty smell was still there, and I finally realized it was coming from the decorative panels of the bedroom furniture, which all had a very heavy musty smell. I removed all the dresser drawers and nightstand drawers and put them out on the balcony to air out, but the headboard panels couldn't be removed, and the strong musty smell persisted. I contacted the front desk, and they immediately sent a repairman to the room. After a quick look, he told me they'd be back in 'five minutes,' and then... nothing. He never returned. They have a WhatsApp customer service, with different staff members on duty each day. When a new staff member asked how everything was, I mentioned that yesterday's repairman said he'd be back in 5 minutes but hadn't returned in over a day. The customer service agent apologized but said they had no vacant rooms. I told them I had already moved to sleep on the sofa. Mold can seriously affect one's health, especially for families with children, and I hope they address this. Then another customer service agent took over, and nothing was resolved; the issue was just left hanging. Every time I inquired, they responded with a very good attitude, but no one actually solved the problem. Honestly, they only need to replace the moldy decorative furniture panels with ordinary wooden ones; it's not a difficult task.

We had a mixed experience during our stay. At first, we were assigned to D block (room D104), which was extremely noisy due to a nearby bar, and there was also a toilet issue with continuous running water. We were unable to sleep at all that night, despite having requested a quiet room well in advance. After communicating with the hotel, they eventually changed our room for free, which we appreciate. The new room was in I block, and the difference was huge — the room was much newer, very spacious, comfortable, and almost completely quiet. The facilities were clearly more updated, and overall the stay improved significantly. The only issue in the new room was that we found one large cockroach, which was unpleasant, but aside from that, everything was fine. I would also like to highlight that the front desk staff were polite and helpful, which is definitely a big plus. Overall, if you are planning to stay here, I would strongly recommend avoiding D block, especially if you care about noise and sleep quality. If noise does not bother you, it may not be an issue — but for light sleepers, this is something to be aware of.

Very good service, good cleaning, you could consider playing music at the pool to set the scene and the restaurant prices a little high, for everything else I hope to repeat.

Sehr nettes Personal im Hotel und generell ganz gute Lage und nur 10 Minuten ins Zentrum. Die Küche könnt vielleicht etwas mehr bieten, aber es reicht auf jeden Fall. Ich werde wieder kommen.

Extremely welcoming staff and clean reception area, every member of staff took the time to greet us and smile! The decor is well considered and provides a luxury feel. We were offered a complimentary coffee whilst we waited for our room to be ready. The room has everything you need and we had a lovely view of the Arrecife coast. The beds were comfortable as were the other amenities with bonus points for a great bathroom and powerful shower! Towards the evening we spent time on the top floor in the hotels 'Solarium' which featured a hot tub and more glorious views of the Arrecife coast. We would not hesitate to book again as we found our stay to represent excellent value!

Excellent location and everything you need on your doorstep. Go to hyperdino next door for cheap food and drinks. Hotel has everything needed and apartments are a good size. Fast service at bar for food and drinks. Animation team friendly and attentive especially Raquel Reception and check in very fast. Raquel if Reception was great. No frills but we had the best time the outside as you walk up is deceiving so wait until you see inside.

The room was very clean on the first day of stay, and the quality of cleaning every three days after check-in needs to be improved. Other than that, everything else is satisfactory. The front desk is friendly and can help solve problems in time. The environment is very quiet and leisurely. You need to rent a car to travel, and the parking lot is not free.

Apartamentos bastante limpios y gran animación con diferentes actividades durante el día y noche!!

Останавливаемся в отеле не в первый раз. Очень нравится расположение, прекрасный вид на океан. Солнце выходит с утра и светит целый день. Прекрасный подогреваемый бассейн. Доброжелательный персонал. Отвечают на все вопросы, приветственный подарок постоянному клиенту, также предоставили лучший номер.