Apartments in Greater London, United Kingdom

The second stay, the first time I lived in two rooms and one living room, this time it was one room and one living room, and it felt more spacious than the last time. It was just before checking out that I found the heating switch, and I forgot to close the window. I froze for one night.

Our family of four booked the Tower Bridge view suite, which was incredibly spacious and came with a kitchen and washing machine – super convenient! The view of Tower Bridge from our window was amazing, and the subway station was just a few steps downstairs, along with a ferry terminal. We used boats and the subway for all our travel, which was really easy. There's a small supermarket a few hundred meters away where you can pick up basic groceries, fruit, and daily necessities. The only downside was the price being a bit high during peak season, but other than that, no complaints! The front desk staff were also very nice! By the way, they provided slippers, toothbrushes, and toiletries, so I didn't even need to use the ones I brought. 😀

Location is great with shops open from super early till almost midnight. Half hour by tube to Westminster. The people at the reception were friendly upon arrival, but couldn't be bothered showing basic hospitality manners upon checkout unfortunately. That's why I will give my findings below: While the room itself was good, the crack in the window, always resetting aircon temp to 28c, a very very loud bathroom fan stuck in the on position, a loose cupboard door falling down on the floor did do quite a dent in the experience. Sounds coming from the hallway are quite loudly hearable in the room which is exceptionally annoying when people think it's okay to slam a door shut at 6AM as they're leaving. You can also hear the neighbour take a shower. A couple stains on the wall and one missing clothing hanger I consider as normal damage by usage. Nothing was dirty or in super bad condition and the small kitchen was great to have. A separate coffee machine would do a bonus on the experience!

I stayed in Templeton place for three nights and the room was equipped with washing machine, microwave oven, toaster, kettle, TV…etc. The room was spacious too. However, especially for solo travellers, please beware of some possible surprising scenario - I encountered a shocking incident when I was having a shower with the bathroom door slightly open. It was around 6~7pm at night. I heard someone keep saying ‘hello’ outside my room but not any alarm, so I turned off the water and clarify. Before I could answer, someone came in, and I saw a man through the mirror (I am a woman). I believe he saw me in the mirror too, then he closed the door and left. I was so shocked to respond. After a while, I called the reception to check what happened. He said that the fire alarm of my room kept ringing, so he came and check what happened. He also said he knocked my door for a few times and no one answered, so he has to make sure I am safe in the room so he unlock the door and came in. He was glad that I am safe but did not mention about causing the embarrassment or inconvenience. I understand that it is the hotel's protocol to make sure guests' safety, and I appreciate their vigilance. But i also suspect that it was not the first time the fire alarm rings, in that occasion, or at some other embarrassing moments. If the shower mist could cause the fire alarm to ring so easily, I believe they could do better by reminding the guests to close the door tightly during shower to avoid triggering the alarm. Moreover, it was very inappropriate that a man entered a woman’s room so easily. It would have been more considerate to send a female staff, or same sex, under those circumstances, to especially female, solo traveller’s rooms, so to eliminate the embarrassment and discomfort to the guest. While I understand that safety comes first and this might be a special incident, I think they could do better by giving reminders to guests about this kind of possible situations. As a single lady travelling on my own, I was shocked the whole night and didn't feel safe to sleep as i realised that the door could be opened so easily but anyone. I wasn’t inclined to feedback or clarify in person as I was alone. I hope they will improve in this area to ensure no such situation will happen again. So please be very aware if you are travelling alone as always. Apart from that, the staff had been helpful during my stay.

Having read some reviews booked this hotel with a few nerves. However staff on reception were lovely. Room was clean. Fan had been left on to coolrom, it was a hot room but in middle.of a heat wave. Perfect location for us to parkrun in Battersea park on Saturday. We only stayed 2 nights did not expect room serive but room was cleaned, bed made, pots washed. Would stop again next time. Only thing I would say watch the shower ours was red hot!

Very Good Hotel with beautiful location staff there is very very friendly very cooperative and very courteous i really appreciate each and every staff member They are managing it in the best possible way. Much appreciated we really enjoyed our stay it was very comfortable i will definitely love to revisit and i strongly recommend the place..

Fantastic location, staff and cleanliness they can do much better. Apartments are huge so give your staff time to clean properly no one likes hair all over the place. Couldn't be bothered to complain as I had read it takes ages to get a response. Otherwise great staff very friendly overall and lovely location close to everything. Parking is tricky so be ready to pay via mobile or make a plan as parking fines are handed out like confetti. Staff have no clue about parking ( at least the ones I Asked) so do your research before you arrive. It's cheaper to pay for parking on Murfield crescent/Pepper street for the duration of your stay via an app Yourparkingspace and you can at least come and go as you please, than paying hourly. Lovely stay thank you.

Extremely great location - near the tube station and also a great area in general with many eateries and supermarkets nearby. Covent Garden is also a walkable distance away. But there was a heatwave during our stay so we were better off outdoors than being in our rooms (during the day). Their aircon are generally not made for such extreme heat so we hardly felt any aircon and at times we felt like we were in an air fryer. I had my portable fan with me so made it feel slightly better. Night time is generally better. The main lifts were also constantly under maintenance throughout our stay so we had to use the cargo lift. Not that we mind to be honest but it just feels annoying to see the notice every time we want to use the lift. Other than that, my family and I would certainly come back here. Probably will try them out during winter then.

This is a chain hotel, and the first time we stayed was in Cambridge, we had a great impression. This time, for work, we needed a comfortable twin room in London. Honestly, at this price point, a lot of hotels in the city center don’t compare. Many are old, while there aren’t that many new ones around this location. This one is an apartment hotel, so the comfort level is high. It’s very new, super clean, the staff are friendly, and the room was incredibly quiet, great sleep quality. Highly recommend!