Apartments in Capital Region, Iceland

Dear Sir, 1. Please find our communication below sending direct with Eir Heimaleiga as can’t find your mail during trip. We are really disappointed that there was only 1 toilet for the apartment booked and nothing can be fixed . refunding EUR 70.00 is not what we are expecting, we would rather have a better experience. Quote From: ***************** ＜*********************＞ Sent: Tuesday, 9 June 2026 4:03 pm To: **************************** Cc: *****************; ************************ ＜**************************＞ Subject: Re: FW: You have an email from the hotel#****************#$294542235$ Dear Charles, Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the discrepancy between your booking confirmation and the layout of the apartment provided. We understand that you expected two bathrooms based on the information provided by your booking agent. However, we would like to clarify that all of our two-bedroom apartments at Eir Apartments are designed with one bathroom. It appears there is a technical error in how the property is being advertised on *******, and we have already raised an urgent ticket with them to investigate and correct this listing immediately. While we understand this does not change the physical layout of your current unit, we value your comfort and want to make this right. As a gesture of goodwill and to compensate for the inconvenience this misunderstanding has caused your group, we would like to offer the following: A compensation of 70 EUR, which will be processed back to you. A complimentary late check-out until 12:00 PM on your departure date (June 10th), allowing you and your guests more time to relax on your final morning. We truly hope you will accept this offer as a sincere apology for the confusion. We are committed to ensuring the remainder of your stay in Reykjavik is enjoyable, and we appreciate your patience while we work with the booking platform to rectify their description of our property. Please let us know if you accept this arrangement, and we will finalize the details for you. Kind regards | Kær kveðja ***************** Communication manager | Samskiptastjóri +354 449 4900 | ********************* On Mon, Jun 8, 2026 at 8:55 PM ＜****************************＞ wrote: Dear Sir, On behalf of *************, we would like to lodge our complain that the room provided to us not compile with our booking confirmation through trip.com. We booked and paid a room for 5 guests for 2 bed room, 1 living room and 2 bath rooms under confirmation no. ************ ( see enclosed docu) Now you provide us room under apartment code 63887# which only have 1 bath room. We called your office and spoke to Elenna earlier and you are not able to provide any change. 顺祝安康! Best Regards 叶秋葵 Charles Yip Unquote 2. I can't find my booking in your mobile app and that is why I can't send messages to you direct during trip, can you please check and adv? Regards, *************

Very good location, clean, complete with kitchen so i can make something to eat as i want. Near bus stop, supermarket, restaurant and shooping place. The reception also very helpfull during answer my request to. Extend with some problem for my card payment. Thank you and i will back to the place on the Next

The photos are really misleading; it looks completely different from the actual place. We booked an 'Exquisite Suite,' which turned out to be just one room with a living room, where an extra bed had been added. With the extra bed in the living room, the kitchen became practically unusable due to heavy smoke, shattering our dream of cooking our own meals. The room itself was quite small, and with the extra bed in the living room, there was barely any space to walk. It was on the top floor, with a very low attic ceiling and a small window. Soundproofing was poor; we could hear conversations from outside. The balcony door was broken and couldn't be opened, and the view was just average. Be careful with the main entrance; the automatic door opener is prone to catching hands! Check-in was in a different building. If you receive the address of the building you'll be staying in, you can have the taxi driver drop you off directly there, saving you the hassle of dragging your luggage around. To open the ground floor door, you need to pull it when you hear the mechanism (the 'push' sign on the door is incorrect). Cleanliness: Acceptable, cleaned daily. Location: Indeed excellent, right near the city center with many pick-up points for group tours. For 2500-3000 a night, I expected more space. Quite disappointed. (I was out early and back late every day, so I forgot to take photos).

I'm really happy with the room! For this price during winter travel, it's excellent value for money. The room was super warm, and it even has a private kitchen with a washing machine, oven, fridge, and all the necessary utensils. The surrounding area is very convenient. Amenities: Complete Cleanliness: Spotless Environment: Beautiful Service: Enthusiastic

This property is centrally located and easily accessible to the town centre. Photos attached are the restaurants and eateries nearby. We could easily walk to the supermarkets,cafes, food courts and symbolic landmarks. There are both underground and meter parking nearby. It is new, clean, well managed and well equipped . Although we were assigned the ground floor and fairly exposed , closing the blinds have eased our minds and have provided the peace of mind. Will booked again when we revisit Iceland

Unit 403 is way better than Unit 402! More spacious with 2 washrooms provided. Most importantly, their water heater works perfectly fine. I love the self-check-in system which is easy, quick, and seamless. The same goes for their luggage storage room! We were lucky to be able to witness the aurora from our unit!

Hostess and host are both helpful and friendly. We arrived early and were allowed to store our luggage. The room was clean. What we liked most was that there was a big window that can be opened and the room is very bright. In addition the location of the apartment is very convenient. Bus stop 14 is about 5-6mins walk. And there are nice restaurants around the area. The church is nearby too. The host was kind enough to let us store our luggage on the day when we checked out. Overall it’s a nice stay. It added to the good memories of our Iceland trip.

I have nothing to say, I highly recommend it, there are several advantages: 1. Although it does not contain breakfast, the pots and pans are all full, you can do it, and you can eat well; 2. The problem is coming, what do you do? Shopping? The road is opposite to the supermarket, and there are supermarkets around, everything is there; 3. The location is not in the city, but the road within 4 kilometers, the basic self-driving here, so there is no problem; 4. The airport is closer than the city, and it will be fast in a while.

There are two apartments, confusing location, have to wait for the password to open the door, the room has complete tableware, the bathroom is relatively small, come to stay for one night overall

I loved the ease of self-service, honestly found this more convenient and relaxing. The place is very clean and location is great, we had good weather so we pretty much walked everywhere and only took the bus once when we went a bit far. Would definitely come back if I need to stay in Reykjavík.