Apartments in Auckland Region, New Zealand

This hotel is located slightly north of Auckland city center and is an apartment-style hotel with relatively complete facilities. The rooms are equipped with a washing machine, microwave, oven, and electric stove, suitable for multi-day stays or those who want to save money and cook their own meals. The overall facilities are new and the conditions are good. However, please pay special attention to the following points during check-in, sharing my own experiences to prevent future guests from encountering the same problems: 1️⃣ Purchase a SIM card that allows international calls and internet access. 2️⃣ Complete check-in in advance. 3️⃣ Fill in all names completely. 4️⃣ Save the hotel's backup email address. Specifically, here are some points: 1️⃣ The front desk is not open 24 hours. The hotel is unattended outside of working hours (such as at night). When I arrived at 6:30 pm, the front desk was already closed, and I could only contact staff through the contact number (international long-distance) left on the door. Therefore, it is recommended to confirm your arrival time in advance and try to arrive during working hours. 2️⃣ Online check-in must be completed in advance. The hotel will send an email in advance requesting you to fill in your check-in information. Please be sure to fill in the full names of all guests. Even if the names are registered with Ctrip, they won't be found if they aren't entered; only the names registered online will be searchable. I only filled in one guest's name, which caused the staff to be unable to match the order when they called to check in, affecting check-in. They insisted I confirm via email. 3️⃣ It's recommended to prepare a SIM card that can make international calls. If you arrive outside of working hours, you need to call the phone provided at the entrance to contact staff. After I called myself, I also asked Ctrip for help, but they could only try. In the end, I had to contact the apartment and send the email myself. However, Ctrip was helpful and actively assisted. It's recommended to prepare a SIM card that can make international calls and access the internet for timely communication and email. 4️⃣ Keep an eye on the hotel's backup email address. If you encounter problems with email communication, try contacting the hotel's booking email address (usually starting with reserve@, which is available on Ctrip). The response will be faster. The staff read me an email address over the phone, which was incorrect. Overall, the hotel's facilities are good, but the check-in process needs to be prepared and confirmed in advance. We recommend that you complete all online procedures before departure and save the hotel's contact information to avoid affecting check-in when you arrive in the evening.

I stayed at Auckland Harbour Suites for five days. Overall, the hotel offered a good location and comfortable facilities. However, I experienced an incident that I feel is important to share for the awareness of future guests. On the third day of my stay, I noticed that my insulated winter pants (thermal trousers) were missing when I wanted to use them. My wife and I searched the entire room thoroughly, including under the bed sheets, but we could not locate the item. We reported the matter to the front desk, and they acknowledged the issue and informed us that they would look into it. I also mentioned that I was not accusing any staff member and that there was a possibility I might have misplaced it. Despite continuing our search later that night, the item was still not found. The winter pants are quite bulky, padded, and lined with thick beige synthetic fur, making them easy to recognise and unlikely to be overlooked. When we returned to our room the following day, we found that the winter pants had been placed on the dining table. I took photos as evidence. Upon inquiry, the front desk informed us that the item had been found under the bed sheet. I found this explanation difficult to believe, as the pants are large and easily recognizable. While I chose not to argue further, I strongly suspect that the item had been taken out of the room and later returned. While I cannot determine exactly what happened and prove this without further evidence such as CCTV footage, I believe this incident serves as a reminder for guests to take extra care and be mindful of their personal belongings during their stay. I hope the hotel management will take this matter seriously to prevent similar experiences for future guests and to ensure that similar situations do not occur in the future.

Located opposite the Manukau bus station and train station, the transportation is convenient. The room is clean and tidy, and the kitchen can be used for cooking.

This is my third time staying at this hotel, and it's my top choice. While the price is a bit high for downtown Auckland, the view from the room is incredible! This time, I found the service even better and more professional. The customer service and cleanliness are excellent, too! The cafe at the front desk is also great. Overall, this hotel is my top choice every time I visit!

have stayed a couple times now and would recommend. Always clean and tidy. When you do see the staff they’re always friendly. Good location.

Excellent location, very close to waterfront and parts of city we wanted to visit. Hotel seemed to be in the process of being refurbished. We got a very good price per night for our studio, we think it was because it hadn’t yet been refurbished. The studio was spacious and clean, however and met our needs.

The hotel is in a very convenient location. The nearby shopping attractions and restaurants are within walking distance. It is worth recommending.

The room was spacious and well-equipped. It's about a 20-minute walk from where the airport bus drops you off, with a bit of an uphill climb along the way. The hotel is right next to the University of Auckland. There are no convenience stores or restaurants nearby; you have to walk to the main road to find them.

Lovely and clean. A really nice room with everything we need in a fantastic location on Ponsonby Road just 5 minutes walk from Ponsonby Central.  We got the room at a great price and reception was friendly and helpful.  On-site parking available.

After arriving at the hotel, the front desk has completed all the formalities and proceeded, directly leading the door card to enter the room, the room is clean and comfortable. Cooking utensils are readily available, and pots and pans are easy to use. A five-minute walk from the surrounding area is a large supermarket and it is very convenient to purchase raw materials. The mattress is comfortable and you can fall asleep peacefully. The toilet and bath room are very convenient and hygienic. Like it, I have already stayed twice, next time it is my first choice! ! !