There are currently 6 Trip.com Rewards tiers, which are Silver, Gold, Platinum, Diamond, Diamond+, and Black Diamond. More bookings, higher tiers, greater rewards.
In order to upgrade, you have to meet the upgrade requirements of each tier, which are shown in the chart below.
1) The Black Diamond upgrade review only considers Black Diamond eligible bookings (counting only bookings personally fulfilled by the member; rebates, cashback, and similar incentives are not included).
2) Keep your member information updated by going to [Account] > [Settings] > [Manage my account] > [Update member information]
For your current tier and progress, please check the membership page for more details.
If you are Platinum tier or above, you will be downgraded if you do not meet the tier maintenance requirements during the validity period of your current tier. We will adjust your tier based on your booking and spending amount during this period, but your tier will not drop below Gold.
Tier maintenance example: If you are a Platinum member and have completed 3 eligible bookings during your current tier's validity period, your Platinum membership will be extended for 1 year after it expires.
Downgrade example: If you are a Diamond member and have only completed 1 eligible booking during the validity period of your current tier, you will be downgraded to a Gold member.
If you are a Black Diamond tier member, we will assess your eligibility for tier maintenance on the tier expiration day. This includes calculating your total spend during the validity period, among other requirements.
If the requirements are met, your Black Diamond tier will be automatically extended. If not, you will be downgraded to the appropriate tier and will have to be invited again to regain Black Diamond tier.
Only completed bookings from certain product lines are eligible for calculation
Product Lines and Completion Time
After departure of the last flight segment
After check-out is confirmed
After departure of the last flight segment
After tickets are used
After departure of last train journey
After the car service has been completed
After departure of the last trip segment
After the end of the trip
After the scheduled trip is completed
After the scheduled trip is completed
- 1Some hotels may take 2–6 weeks to confirm check-out
- 2Some Attractions & Tours tickets may take up to 45 days after being used to be counted
- 3Bookings and amounts with an actual payment less than US$0 (including Trip Coins, payment discounts, excluding promo codes) will not be included
- 4For some car rentals and airport transfers, it may take 1–90 days for car service completion to be confirmed.
- 5A single booking of a combination product (e.g., flight + hotel, adult + child flight tickets) will be counted as only 1 valid booking after the effective conditions of the specific product line are met
- 6*From July 30, 2025, bookings for group tours and private tours will count towards the progress of membership tier upgrade.
- 7Group tours and private tours may take up to 7 days to confirm the completion of the scheduled trip
Spending Amount Calculation Rule
When bookings are calculated toward your upgrade progress, the corresponding spending will also be taken into account. If you paid in local currency, we will convert it to USD based on the exchange rate on the date of booking confirmation.
If your booking is canceled, how the booking and amount are counted towards your upgrade progress depends on the cancellation type.
For partial cancellations, your booking will still count towards your upgrade progress. The amount will be adjusted based on your cancellation amount.
For full cancellations, neither the booking nor the amount will count towards your upgrade progress.
For both full and partial cancellations, the refund fee will not be included in the upgrade progress.
In the event that the canceled booking was initially included in your upgrade progress calculation, there are two possibilities. The first is that your number of bookings and your spending amount will be updated accordingly. The second is that your upgrade requirement for the next tier will be increased accordingly.
The Black Diamond upgrade evaluation only considers eligible bookings (counting only those personally completed by the member; rebates, cashback, and similar incentives are excluded).
Note: Car rentals: Add-on fees (such as child seats), deposits, and deposit deductions do not count toward tier upgrades. Trains: Admin fees deducted from ticket refunds do not count toward tier upgrades. Airport transfers: Overtime waiting fees paid offline (directly to the driver) do not count toward tier upgrades. Vacation packages: If you purchase a Flight + Hotel or Flight + Add-on package and the flight is canceled, the booking will not count toward tier upgrades, even if the hotel or add-on components are still used.
If you cancel a booking that has already been factored into your tier upgrade progress, the booking and spending requirements for the upgrade will increase accordingly.
We will maintain your current membership tier until the end of its validity period. If you have met the requirements for a new membership tier during this period, we will upgrade your membership tier in real time. After the validity period of your membership tier ends, we will calculate your new membership tier based on your bookings and spending in the past year following the new rules. If you have completed Diamond tier maintenance before the new rules are released, we will extend your Diamond tier by one year after the validity expiration date.
Earn Trip Coins
Earn Trip Coins when booking hotels, flights, and more! Use Trip Coins like cash and save more on your trips!
The more you book, the more you earn! You can earn Trip Coins when booking hotels, flights, and other travel products on Trip.com.
Free Airport VIP Lounge Access
Access free airport VIP lounge in over 700 airports worldwide when booking flights on Trip.com
I'm a Platinum member. Why can't I use my Free Airport VIP Lounge Access reward?
When booking a flight on Trip.com, you can enjoy Free Airport VIP Lounge Access. If you find that you are unable to use this benefit, it may be due to the following reasons:
1. You have used up your reward quota.
2. Activation requirements have not been met. To activate your Free Airport VIP Lounge Access, you must complete a hotel stay on Trip.com within the past year, and upgrade your member profile via Account > Manage my account > Upgrade member profile.
3. There are no eligible airport VIP lounges in your flight booking's departure airport or terminal. You can view the lounge list via the link on the "My Rewards" page in the app. Lounge availability depends on whether it appears on your flight's booking page.
4. You have exceeded the latest reservation date. Adding VIP lounge access close to your departure time may not be possible due to supplier availability limitations.
5. When booking a flight + hotel package, you cannot redeem airport lounge access during the booking process. However, you can add lounge services after booking.
6. If you change your flight directly with the airline, please confirm whether the departure airport or terminal for your new flight has changed, and verify eligibility for lounge access based on the service validity and lounge operating hours. You can cancel the lounge service if it doesn't meet these requirements.
7. Free airport VIP lounge access can be added only by the account holder with a completed member profile, and only to bookings that include the account holder. Otherwise, this benefit isn't available for the booking.
8. Only flight bookings made through your own account are eligible for VIP airport lounge access. Bookings made through a different account do not qualify for this benefit.
When I upgrade to a Diamond or Diamond+ member tier, will any unused free VIP airport lounge rewards from my previous tier be added to my new tier's lounge passes?
No, benefits do not accumulate. Free airport VIP lounge access for the new tier will be issued when your tier changes, provided you have at least one valid hotel booking in the past 12 months. At that point, benefits from the previous tier will become invalid. If you maintain your current tier, make sure you have at least one valid hotel booking in the past 12 months for the new free VIP lounge access benefit to apply.
How can I use the airport VIP lounge I booked?
1. Find the airport VIP lounge you booked through the associated flight booking on Trip.com or the contact email you provided
2. Check the location and make your way to the lounge
3. Enter the airport VIP lounge using the QR code provided
If I redeem the Free Airport VIP Lounge Access but decide not to use it this time, can I use it for my next trip?
This depends on whether your membership tier and free airport VIP lounge access perk are still valid when you cancel your airport VIP lounge reservation.
If your membership tier and free airport VIP lounge access perk are still valid, this perk will be returned to your account after cancellation, and you can use it for your next trip. You can cancel your airport VIP lounge reservation within 15 days after your flight's departure. If you haven't used the lounge within this period, the system will automatically cancel the reservation for you.
If your membership tier and free airport VIP lounge access perk have expired (e.g., if your tier is upgraded, downgraded, maintained etc.), this perk will be voided after cancellation and cannot be used for future trips.
I noticed that the airport VIP lounge reward page lists only some of my booked flights, while others are missing. What are the criteria for a flight to be displayed?
For a flight to be displayed, the following criteria must be met:
1. The departure time is within the next 30 days and at least 60 minutes from now.
2. You have not yet booked a lounge for this flight.
3. Lounge access is available for this flight.
4. You have remaining lounge passes.
Free Global eSIM Data Package
Enjoy free eSIM data, accessible in over 70 countries and regions worldwide
How can I activate my eSIM?
Once you've made your booking, you will receive an eSIM activation email, which will include an activation QR code. Follow the instructions in the email to download and activate your eSIM.
When you arrive at your destination, and you want to start using the network, go to your phone settings and turn on the eSIM option. If you turn on the eSIM option in a country other than the eSIM covered countries, the eSIM will become invalid or the usage time will be calculated in advance.
Make sure the Data Roaming option is enabled for your eSIM.
How can I check if my device is compatible with eSIMs?
You can select the "Use Now" button for this reward to be redirected to the product page. Then, check the "Applicable models" section to see if your device supports eSIMs.
You can also check through checking your phone EID in this way: Dial *#06# on your phone. Generally, if your phone has an EID, it means that eSIMs can be used. If your phone has no EID, eSIMs cannot usually be used.
If I cancel my eSIM booking, can I use my reward next time?
Please check the product page for the eSIM card's validity period. If the card hasn't been activated and is still valid, you can cancel your booking, and the reward will be credited back to your account.
Is the eSIM benefit available on the Trip.com website or mobile site?
Not supported. The eSIM benefit is currently available only on the app.
Airport Transfer Model Upgrade
Enjoy free upgrades with designated car models at over 700 airports worldwide
I'm a Diamond+ member, why can't I use my Airport Transfer Upgrade reward?
When you book an airport transfer on Trip.com, you can use the airport transfer upgrade. If you find that you are unable to use the airport transfer upgrade, it may be due to the following reasons:
1. The airport transfer is not available in your language & region
2. Either the original or upgraded vehicle model is not available in the selected destination
3. The price of the upgraded vehicle model is lower than that of the original vehicle model
4. The price difference between the upgraded vehicle model and the original vehicle model exceeds the free upgrade subsidy limit: Economy upgrades to Comfort with a US$50 limit, Business (7 Seater) upgrades to Premium (7 Seater) with a US$100 limit.
5. The airport transfer upgrade is currently available only on the app.
If I cancel my airport transfer booking, can I use my reward next time?
Yes. If you cancel your airport transfer booking, the reward quota will be automatically refunded to your Account.
In most cases, you can cancel airport transfer bookings for free up to 24 hours before departure. For more details, please refer to the policy for the specific airport transfer booking.
No Admin Fee for Train Refunds
Refund fees are waived when canceling train tickets in designated countries or regions
Why can't I use the No Admin Fee for Train Refunds reward for my booking?
After you book a train ticket on Trip.com, you can use the Refund Fee Waiver privilege if necessary. By checking the option, refund fees for the selected train tickets in the booking will be waived.
Refund Fee Waiver is only available within the app and for refundable point-to-point train tickets for railways operated in the UK and Europe.
*The refund fee waiver is only applicable if the refund request is made within the refundable period and the refund policy is met. If the ticket is non-refundable or the refundable period has passed, the membership reward cannot be applied.
I used the No Admin Fee for Train Refunds reward, why is there still a fee for refunding my train ticket?
The refund fee waiver only covers fees incurred when refunding tickets. It does not cover any booking or delivery fees.
Free Attraction Ticket
Get a free ticket to over 300 hotspots worldwide
How can I use attraction tickets booked with this reward?
With this reward, you can book one of the attraction tickets with the "Diamond+ Member" or "Black Diamond Member" label for free. Once booked, please refer to your booking detail page to find out the specific usage instructions.
If I cancel my attraction ticket booking, can I use my reward next time?
Since cancellation policies vary for different tickets, please refer to the booking details page for your booked ticket for specific policies. If your ticket booking was canceled for free, your reward quota will be refunded.
Is the free ticket benefit available on the Trip.com website or mobile site?
Not supported. The free ticket benefit is currently available only on the app.
Flight-Hotel Cancellation Guarantee
Travel worry-free when booking flights and hotels together
If an involuntary flight change on a booking made on Trip.com prevents you from arriving at the hotel on your check-in date, you may cancel your hotel booking free of charge by submitting a request before or on the check-in date.
Dedicated Relations Management Team
A dedicated team delivering personalized support throughout your entire travel journey.
Enjoy 24/7 access to your Black Diamond support team at any time. Simply tap the [Chat with us] button in the app to instantly connect with our Relations Manager team. Whether you need booking adjustments, special requests, or urgent assistance, we'll provide tailored, real-time solutions to ensure your journey is seamless and stress-free.
Note: While your primary manager may not always be available, a qualified specialist will respond promptly.
Hotel Member Deals
Enjoy member-only prices with participating properties worldwide
Book a hotel room with a "Tier Deal" tag to access the member price. The exact discount amount will be displayed on the page.
Your tier rewards will be issued to you once you reach that specific tier.
If your membership tier is upgraded, you will receive the rewards corresponding to the new tier.
Otherwise, after your current tier expires, your new tier will be determined based on the number and spending amount of bookings you completed during the current tier's validity period, and the corresponding benefits will be issued according to the new tier.
Same as the validity period of your member tier.
No. When your membership tier changes, all rewards from your previous tier will automatically expire, and the rewards for your new tier will be simultaneously added to your account.
As a thank you for becoming a Trip.com member, we will reward you with Trip Coins after booking. Trip.com members can earn Coins in a variety of ways. Use Trip Coins to save even more on your next trip!
Use Trip Coins like cash
100 Trip Coins ≈ $1.00
| Booking type | Rate |
|---|---|
| Flights | For every $100 or equivalent spent, you'll earn 20 Trip Coins |
| Hotels | For every $100 or equivalent spent, you'll earn 50 Trip Coins |
| Flight + Hotel | For every $100 or equivalent spent, you'll earn 35 Trip Coins |
| Mainland China trains | For every $100 or equivalent spent, you'll earn 20 Trip Coins |
| Hong Kong (China) train tickets | For every US$100 or equivalent spent, you'll earn 20 Trip Coins |
| South Korea trains | For every $100 or equivalent spent, you'll earn 20 Trip Coins |
| UK trains | For every $100 or equivalent spent, you'll earn 20 Trip Coins |
| Europe trains | For every $100 or equivalent spent, you'll earn 20 Trip Coins |
| Cruises | For every $100 or equivalent spent, you'll earn 50 Trip Coins |
| Insurance | For every $100 or equivalent spent, you'll earn 10 Trip Coins |
| group tours, private tours, and custom trips | For every $100 or equivalent spent, you'll earn 15 Trip Coins |
| Japan trains | For every $100 or equivalent value that you spend, you will earn 20 Trip Coins |
| Indonesia trains | For every US$100 or equivalent value that you spend, you will earn 20 Trip Coins |
| Thailand trains | For every $100 or equivalent value that you spend, you will earn 20 Trip Coins |
| Airport transfer | For every US$100 or equivalent value that you spend, you will earn 20 Trip Coins |
| Car rentals | For every $100 or equivalent value that you spend, you will earn 15 Trip Coins |
- Gold tier members earn 20% more Trip Coins.
- Platinum members earn 50% more Trip Coins.
- Diamond members earn 100% more Trip Coins.
- Diamond+ members earn 150% more Trip Coins.
- Black Diamond members earn 200% more Trip Coins.
| Trip Coins Rewarded | Condition |
|---|---|
| 10 | Within 20 characters |
| 20 | 20–50 characters |
| 50 | Over 50 characters |
| An extra 10 | Upload an image or video |
| An extra 10 | Made within 3 days after your stay |
| An extra 50 | Made for a hotel with less than 15 reviews |
- The review is deemed to be fake.
- The review is meaningless or copied from another review.
- The review includes insults, threats, or personal attacks.
- The review includes contact information for commercial purposes.
| Tasks | Reward | Reward availability | |
|---|---|---|---|
| New member level upgrade tasks | Level 1 - view 5 posts | 2 Trip Coins | Available once |
| Level 1 - like 2 items | 2 Trip Coins | Available once | |
| Level 2 - follow a user | 3 Trip Coins | Available once | |
| Level 2 - write a review | 3 Trip Coins | Available once | |
| Level 3 - change your profile picture | 5 Trip Coins | Available once | |
| Level 3 - change your display name | 5 Trip Coins | Available once | |
| Monthly task | Make 5 high-quality posts after reaching level 6 | 500 Trip Coins | Available once every month |
| Total | 1000 Trip Coins | ||
- All posts and comments must be your own original content.
- Posts and comments must be legally licensed, appropriate, and not be found to contain unrelated, plagiarized, malicious, or any unlawful contents.
- Posts must be original and clear with sufficient details and quality.
- Trip Coins earned by making bookings on Trip.com are valid for 18 months from the time they are credited to your account.
- Trip Coins earned by writing hotel reviews are valid for 6 months from the time they are credited to your account.
- For Trip Coins earned by participating in promotions on Trip.com, please refer to the promotion's terms and conditions.
- The above Trip Coins will expire on the last day of the expiration month. Trip Coins that have exceeded the validity period cannot be used, and the validity period cannot be extended. The specific time is in GMT+8.
Trip.com Rewards Program Terms and Conditions
The Trip.com Rewards Program (" Program ") is a loyalty program offered by Trip.com Travel Singapore Pte. Ltd. (" Trip.com ") to frequent Trip.com customers at the sole discretion of Trip.com and is available only to individuals who have registered as Trip.com Members in accordance with these Trip.com Rewards Program Terms and Conditions (" Terms ").
By registering for an Member's Account on Trip.com, you will automatically be enrolled as a member of the Program (" Member "). The terms "you" and "your" throughout these Terms refer to any Member. By accessing a Member's Account and participating in the engagement activities on the Trip.com platform, including making bookings and obtaining/using Trip Coins in any manner, you agree with these Terms.
As a Member, you have the responsibility to read and understand these Terms as well as other information published by Trip.com relating to the Program in order to fully understand your rights and obligations. Please contact Trip.com customer support if you have any questions relating to the Program, and we will reply to you within two weeks.
If you do not agree with these Terms, please stop utilizing the Program and its associated rewards, including Trip Coins, and provide written notice to Trip.com. After receiving the notice, all remaining rewards and Trip Coins in such Member's Account will be null and void by Trip.com.
- General
- The Program, including its Membership and Trip Coins issued under it, is a loyalty program offered to our Trip.com customers to promote the use of the Trip.com platform. The Program is implemented in accordance with these Terms. Certain Program features (including Trip.com Member Day) and benefits may be subject to further terms and conditions as set out separately.
- A Member's Account is personal and only for use by the registered Member of the Account. It cannot be transferred or sold to anyone else. Each individual may only register one Member's Account. You may not use multiple email addresses, identities, or devices in an attempt to circumvent the rules. Trip.com reserves the right to cancel any bookings made by Trip.com Members who engage in fraudulent, disruptive, or abusive behavior or who violate these Terms.
- Trip.com reserves the right to modify and/or terminate the Program and its features and benefits (including all Trip Coins benefits and upgrades) at Trip.com's sole discretion without prior notice (even if these changes may affect your ability to use the benefits and rewards that you have already accumulated).
This includes (but is not limited to) changes to:- These Terms;
- Ways to earn or use Trip Coins;
- Qualification and renewal criteria for the tiers in the Program;
- Availability of rewards; and
- Features of special offers and promotions to Members of different Membership tiers.
- It is the responsibility of Members to keep themselves up to date in respect of the Program and these Terms, and any subsequent changes. Any continued use of the benefits and Trip Coins given under this Program will be deemed to be acceptance of any amendments.
- Trip.com may monitor or investigate a Member's Account at any time without prior notice to ensure compliance with these Terms. During any such investigation, the Member's Account may be suspended. In the event Trip.com suspects or has reasonable grounds to believe that a Member's Account shows signs of fraud, suspicious activity, violation of these Terms, or other improper conduct (including but not limited to obtaining Trip Coins through fake transactions, fraud, applying for malicious refunds, making multiple bookings, or selling, transferring, or exchanging Trip Coins or promo codes, submitting false information, hacking accounts, violating laws, or other behavior that Trip.com deems to be malicious), Trip.com may immediately without prior notice disable and remove all or part of the benefits or rewards provided to you under this Program (including disabling of Trip Coins and promo codes in the Member's Account), remove Membership tiers, or close or suspend a Member's Account.
- Termination:
- A Member may terminate their Membership by providing written notice to Trip.com. All remaining rewards and Trip Coins in the Member's Account will be null and void upon receipt of such notice by Trip.com.
- A Member's Account and Membership may be terminated without prior notice in the event of any suspected or actual non-compliance with these Terms, as set out in Clause 5 above.
- Trip.com may terminate the Program at any time. Upon termination, you will have thirty (30) days from the date the Program termination is announced to use any available Trip Coins and rewards remaining in your Account. After that date, any remaining Trip Coins, rewards, and benefits will be forfeited without compensation.
- Membership
- The Program will assign one of the following Membership tiers to each Member (" Membership tiers "):
- Silver;
- Gold;
- Platinum;
- Diamond;
- Diamond+;
- Black Diamond.
- Each Membership tier offers different rewards, with the higher tier providing more rewards than lower tiers.
- All Members shall automatically be assigned with a Silver Membership tier upon account registration.
- Membership tiers will be determined based on the Member's completed Eligible Bookings (as defined below) and minimum spending during the Membership tier's validity period according to the table below:
Membership tier Requirements Silver Automatic enrollment upon registration Gold At least 1 Eligible Booking Platinum At least 3 Eligible Bookings within 12 calendar months after qualifying for or from the date of auto-renewal of Gold Membership tier Diamond At least 8 Eligible Bookings with an accumulated minimum spend of USD 1,000 within 12 calendar months after qualifying for Platinum Membership tier Diamond+ At least 1 Eligible Booking with an accumulated minimum spend of USD 10,000 within 12 calendar months after qualifying for Diamond Membership tier Black Diamond By invitation only. Trip.com may in its sole discretion, consider various criteria, including minimum spend, before extending an invitation to eligible Members. For more information, please refer to our Trip.com Rewards Program Membership page. - Change in Membership Tiers:
- Upgrade: Members who meet the requirements for the next Membership tier will have their upgraded Membership tier automatically reflected in their Trip.com Account.
For Black Diamond, only Members who are invited by Trip.com and who have accepted Trip.com's invitation will have their Membership tier upgraded to Black Diamond. Trip.com reserves the right to determine each Member's qualification of the Black Diamond tier membership at its sole discretion.
The validity period for the next Membership tier will commence from the date the Member upgrades to the new Membership tier.
For the avoidance of doubt, Members may not skip Membership tiers.Illustration: The Member obtains a Platinum Membership tier on 10 September 2024. The validity of the Platinum Membership tier will commence on 10 September 2024 and end on 30 September 2025. - Maintenance of Membership Tier: In the event the Member meets the Membership tier's requirements during the validity period of the current Membership tier, the validity period of the Membership tier will automatically extend for an additional term in accordance with the validity period of such Membership tier.For Black Diamond tier, Trip.com reserves the right to determine each Member's renewal of the Black Diamond tier membership at its sole discretion.Illustration: The Member is currently a Diamond+ Member, with the Diamond+ Membership tier expiring on 30 September 2024. The Member achieved USD 12,000 spending during the Diamond+ Membership tier validity period. The Member's Diamond+ Membership tier will be automatically extended on 1 October 2024 for an additional 12 calendar months (up to the last day of that calendar month).
- Downgrade of Membership Tier: When the validity period of the Membership tier expires and the Member did not meet the current or next Membership tier's requirements during the validity period, the new Membership tier will be recalculated based on the Eligible Bookings completed and the spending amounts during the current Membership tier's validity period according to the requirements for each Membership tier.Illustration: The Member is currently a Diamond Member, with the Diamond Membership tier expiring on 30 September 2024. The Member achieved 3 Eligible Bookings during the Diamond Membership tier validity period. The Member will become a Platinum Member starting from 1 October 2024.
- Validity PeriodValidity period of each Membership tier is as follows:
Membership tier Validity Period
(from date of obtaining Membership tier)Silver 12 calendar months, with auto-renewal every 12 calendar months Gold Platinum 12 calendar months (up to the last day of the last calendar month) Diamond Diamond+ Black Diamond - Eligible Bookings and Minimum Spend Requirements:
- The following bookings will be calculated towards the qualification of each Membership tier after completion in accordance with the table below (" Eligible Bookings "):
Type of Booking When booking will be calculated towards Membership Tier requirements Hotel After check-out
It may take 2-6 weeks to confirm check-out.Flight After departure of last flight segment Flight + Hotel After departure of last flight segment Attractions & Tours After usage
It may take up to 45 days to confirm usageTrain After departure of last train journey Car rental and airport transfer bookings After completion of the car service or after the end of the trip (for custom trip bookings) Cruise After departure of the last trip segment Group Tours After the scheduled trip is completed
It may take up to 7 days to confirm the completion of the scheduled trip.Private Tours After the scheduled trip is completed
It may take up to 7 days to confirm the completion of the scheduled trip.To avoid doubt, the following products are not bookings eligible for the calculation towards Membership tier requirements and will not contribute towards the minimum spend requirements: Purchase of Trip.com Gift Cards - Minimum Spend requirements:
- The spend of each Eligible Booking (after platform vouchers and discounts,but before third party partners (including payment and credit card partners) discounts) will be calculated towards the minimum spend requirements for the relevant Membership tiers, on the same date the Eligible Booking is calculated towards Membership Tier requirements (as set out in Clause B.6.a above).
- Bookings which are subsequently cancelled and the spending on such cancelled bookings will not count towards the meeting of Membership Tier requirements, even if they were initially included as an Eligible Booking. In the event any such cancelled booking was initially included in the calculation of the Membership Tier requirements, Trip.com shall, at its sole discretion, deduct the number of Eligible Bookings and the spending accordingly from your Membership account, or increase the Membership Tier requirements accordingly for the next Membership Tier upgrade.
- Only Eligible Bookings with minimum spending of more than 0 USD (after platform vouchers and discounts,but before third party partners (including payment and credit card partners) discounts) will be included in the calculation of the Membership Tier requirements.
- To avoid doubt, purchase of Trip.com Gift Cards will not contribute towards minimum spend requirements. However, amounts paid towards an Eligible Booking using a Trip.com Gift Card will contribute towards the minimum spend requirements.
- When conversion of spending from any foreign currency to USD is required, such conversion shall be calculated using an exchange rate determined on the date of the booking confirmation.
- Membership Rewards
- Rewards: All Trip.com Members will enjoy various rewards issued by the Membership tier they have achieved or obtained on Member Day, as set out on the Trip.com Rewards Program Membership page. All rewards are non-transferrable and may not be exchanged for cash.
- Issuance and Expiration:
- Specific Membership tier rewards will be issued to you upon attaining that specific Membership tier, for use from date of issuance, unless otherwise stated. You may find the list of rewards applicable to your Membership tier on the Trip.com Rewards Program Membership page.
- Trip.com reserves the right to suspend any of these rewards from time to time. Any changes to or suspension of rewards shall be published on the Trip.com Rewards Program Membership page.
- Unused rewards provided under the Membership tier will automatically expire at the end of the validity period, unless otherwise stated. There will be no extension of the validity period for unused rewards. For the avoidance of doubt, Trip Coins issued under the Program will expire in accordance with the terms relating to Trip Coins.
- Terms and conditions apply to the use of specific rewards as set out below or as otherwise specified on the Trip.com website or app:
Reward Terms and Conditions (a) Free Airport VIP Lounge Access Instructions for Use:
- To redeem this reward, the Member must complete 1 hotel booking on Trip.com within the last 12 months, and complete their member profile via Account > Manage my account > Member profile.
- VIP lounge access is valid only when the booking is made through Trip.com and is applicable solely for the corresponding flight segment. Lounge reservations can only be made when availability is confirmed. Availability is limited and can be affected by airport conditions, operating hours, or other unforeseen circumstances. Trip.com reserves the right to decline access if the lounge is unavailable. In such events, Trip.com holds no liability, and no compensation or alternative services will be provided.
- For Flight+Hotel bookings, VIP lounge passes cannot be added during the pre-booking phase. However, you can choose to add a lounge on the booking details page after payment if the lounge option is available.
- You will receive a QR code that you can use to access the VIP lounge upon completion of flight bookings. You can get the code either on the booking completion page or via email.
- Amenities and services, usage method, usage duration, and cancellation and change policies vary by VIP lounge. Refer to the terms and conditions of the relevant lounge for details.
Cancellation Policy:
- The lounge reservation can be canceled free of charge if it is not used within 15 days after the departure of the flight.
- If you do not cancel or use the lounge within 15 days after the departure of the flight, the system will cancel it automatically.
- If the lounge reservation is canceled during the validity period of your Membership tier, the unused reward will be automatically refunded to your account.
- If the lounge reservation is canceled after your Membership tier has expired, the unused reward will become invalid automatically.
(b) Free Global eSIM Data Package Instructions for use:
- Book an eSIM with the "Platinum Member", "Diamond Member", "Diamond+ Member" or "Black Diamond Member" labels and apply this reward to use it free of charge.
- For detailed usage instructions and applicable devices, please refer to the product page.
Cancellation policy:
- If the eSIM can be canceled for free, the reward quota used for this booking will be returned to your account. If not, the reward quota you used for this booking will not be returned.
- For the detailed cancellation policies and terms, please refer to the product page.
(c) Airport Transfer Model Upgrade Instructions for use:
- When booking airport transfers on the Trip.com app, you can use this reward for a free upgrade to specified vehicle models. Eligible vehicle models will be marked with a "Member rewards: Free upgrade" label on the listing page.
- This reward cannot be applied in the following situations: (i) when either the original or upgraded vehicle model is not available in the selected destination on the Trip.com app; (ii) when the original price of the upgraded vehicle model is lower than that of the original vehicle model; (iii) when the price difference between the upgraded vehicle model and the original vehicle model exceeds the free upgrade subsidy limit: Economy upgrades to Comfort with a $50 limit, and Business (Max. 6) upgrades to Premium (Max. 6) with a $100 limit; (iv) this upgrade is not available for airport transfers added as part of a Flight+ Airport Transfer booking.
- Using the airport transfer upgrade may result in a change of the airport transfer service provider. Please note that different service providers have varying policies and services.
Cancellation policy:
- If you cancel your airport transfer booking, the reward quota used on this booking will be returned to your account.
- For more details, please refer to the policy for the specific airport transfer booking.
(d) Free Attraction Ticket Instructions for use:
- Book the attraction ticket with the "Diamond+ Member" or "Black Diamond Member" labels and apply this reward to enjoy free of charge ticket.
- For detailed usage instructions, please refer to the specific product page.
Cancellation Policy:
- If the attraction booking is canceled for free, the reward quota you used on this booking will be returned; otherwise, the reward quota you used on this booking will not be returned.
- For the detailed cancellation policy and terms, please refer to the specific product page.
(e) No Refund Handling Fees for Trains: Instructions for Use:
- Members can choose to use a refund fee waiver after the booking has been made. Once chosen, the waiver will apply to refund fees for selected train tickets on that specific booking.
- The refund fee waiver can be used in the Trip.com app only and is applicable to refundable tickets only. The refund fee waiver is only applicable to point-to-point train tickets for railways operating in the UK and Europe.
- The refund fee waiver can only be used to waive refund fees incurred when refunding tickets. It does not cover any booking fees or delivery fees.
(f) Priority One-stop Service Please refer to the Trip.com Rewards Program Membership page for more information. (g) Elite Concierge Service Please refer to the Trip.com Rewards Program Membership page for more information. (h) Flight-Hotel Cancellation Guarantee Please refer to the Trip.com Rewards Program Membership page for more information
- Trip Coins
Upon registration of their Trip.com account, Members may commence accumulating Trip Coins from Eligible Bookings under the Program or through ways as specified on the Trip.com platform. Members may gain access to various vouchers, promotions, discounts, free gifts and other rewards through the use of Trip Coins on the Trip.com platform as Trip.com may announce from time to time. The redemption of Trip Coins may be subject to further terms and conditions specific to the activity.
- How to Earn Trip Coins:
- Trip Coins can be earned in multiple ways or as provided for by Trip.com from time to time. For more detailed information, please refer to the “How are Trip Coins earned from bookings?” in the FAQ on the Trip.com Rewards program membership page.
For example:
- Booking hotels on Trip.com (website/mobile website/app).
- Booking flights on Trip.com (website/mobile website/app).
- Purchasing gift cards on Trip.com (website/mobile website/app).
- Booking South Korea/UK/Europe trains on Trip.com (app only).
- Writing hotel reviews on Trip.com (website/mobile website/app).
- Posting Trip Moments on Trip.com (website/app).
- Booking group tours, private tours, and custom trips on Trip.com (website/mobile website/app).
- Other irregular promotions or activities on Trip.com (website/mobile website/app).
- Trip Coins can be earned in multiple ways or as provided for by Trip.com from time to time. For more detailed information, please refer to the “How are Trip Coins earned from bookings?” in the FAQ on the Trip.com Rewards program membership page.
- Exclusions: The following booking types are not eligible for earning Trip Coins:
- offline flight bookings (e.g. bookings made via Trip.com customer support phone),
- direct bookings made on partner sites,
- bookings made on Ctrip.com,
- free bookings,
- bookings that are part of a promotion (as stated on the promotion page), and any other bookings deemed ineligible by Trip.com.
- If flight tickets are canceled or changed through a non-Trip.com channel, Trip Coins will not be refunded for that flight. Any Trip Coins already issued for that flight will be deducted from your account.
- Conditions on Earning Trip Coins:
- Eligible travel must be completed. This means that you or other travelers on an itinerary using your Account must stay in the booked hotel or take the booked flight. Trip Coins accrued for canceled flights or hotels will be deducted. For the avoidance of any doubt, when a booking contains multiple flights or hotels and only some are canceled, Trip.com will deduct the Trip Coins according to our cancellation policy.
- Trip.com may at its sole and absolute discretion, increase or decrease the rate of Trip Coins to be awarded for each engagement activity or Eligible Booking.
- For applicable hotel and flight bookings, the amount of Trip Coins earned will be calculated according to the final payment amount for the booking (the final payment amount is the amount paid after discounts, promo codes, and Trip Coin discounts have been applied). The amount discounted using Trip Coins or paid with a gift card does not count as part of the final payment amount. No Trip Coins will be earned for the amount discounted using Trip Coins. Receipts and invoices will not be provided for the parts of the booking paid using gift cards or discounted through discounts, offers, promo codes, or Trip Coins.
- Trip Coins rewarded from eligible hotel reviews are based on the length of content & whether photos are included. The rules of accrual of Trip Coins from writing reviews are different from hotel/flight bookings and Trip.com has absolute right to change/adjust such rules at any time.
- For eligible hotel reviews, the amount of Trip Coins rewarded will be based on the length of text, whether photos are included & other criteria. Users are responsible for checking Trip.com from time to time to stay updated on earning policies. For more information, please refer to the “How to Earn” section on the Trip.com Rewards program membership page.
- How to Use Trip Coins
- The default currency Trip.com uses to calculate Trip Coins is USD. When paying in another currency, Trip.com's exchange rate will be used to show prices in different currencies on its site at the time of calculation. For the avoidance of doubt, this description is only for ease of reference and an indicative value of the discounts or rewards which you may redeem with Trip.com coins. Trip.com coins are not pegged to the currencies and the indicative value is based on Trip.com's sole discretion. You can view records of Trip Coins transactions on the Trip Coins history page.
- 100 Trip Coins may be redeemed for a discount of USD1or such other amount notified by Trip.com.
- You can use Trip Coins in the app to save instantly on bookings (you need to select "Save with Trip Coins" during the booking process). To find out whether you can use Trip Coins to save on your booking, please refer to the information on the booking page. Upper limits for how much can be discounted per booking will vary according to Trip.com promotions. Trip.com reserves the right to modify the value, restrictions, or usage methods of Trip Coins at any time and without notification. If Trip.com discovers any illegal or fraudulent situation, use, or intended use relating to Trip Coins, Trip.com reserves the right to remove user privileges or cancel user bookings at the sole discretion of Trip.com.
- When using Trip Coins to obtain a discount on a booking, Trip Coins which are due to expire first will be used first. Trip Coins which are due to expire on the same day will be used in the following order: (i) Trip Coins which have been earned by writing hotel reviews or other activities on Trip.com; followed by (ii)Trip Coins which have been earned by booking.
- If for some reason your booking was canceled or refunded, the Trip Coins that were exchanged or used will be completely or partially returned to your Trip.com account. The validity period of the returned Trip Coins will be equal to the initial validity period of the used Trip Coins.
- When will Trip Coins be added to my account?
- For bookings for different products, Trip Coins will be added to your account within varying timeframes. Sometimes it can take a little longer for us to receive confirmation from the hotel. In this case, it may take longer for you to receive your Trip Coins. For more detailed information, please refer to the “When will Trip Coins be added to my account?” in the FAQ on the Trip.com Rewards program membership page.
- Validity Period:
- Trip Coins earned by different bookings or other activities on Trip.com may have different expiration dates. Please refer to “How long is the validity period of Trip Coins after they are received?” in the FAQ on the Trip.com Rewards program membership page. For the avoidance of doubt, the validity of Trip Coins shall not be extended.
- Trip Coins have no cash or monetary value. Trip Coins are non-transferable, non-tradable, and cannot be exchanged for cash.
- Trip.com may suspend or discontinue the issuance and redemption of Trip Coins at any time.
- Under some specific circumstances, including but not limited to the user refusing to pay a guarantee amount after failing to check into a booked hotel, or any other behavior which Trip.com deems to require fining the user or recovering payment from the user, Trip.com reserves the right to deduct Trip Coins from the user account to cover room rates or recover payment. Outstanding room rates, outstanding fees, and other outstanding amounts will be decided according to the policy shown on the booking page. Under some specific circumstances, and after confirming with the user, Trip.com will make supplementary payments or refunds in the form of Trip Coins. The refund or supplementary payment amount will be the final amount confirmed with the user.
- Miscellaneous
- You release Trip.com and its affiliates from all liability regarding the earning, redemption, and use of Trip Coins, including any rewards that, after receipt, may be lost, stolen, or destroyed.
- Trip Coins and rewards earned through the Program may be subject to tax liability. Trip.com members bear responsibility for all tax obligations (including information disclosure) relating to the receipt and use of Trip Coins and rewards.
- Personal data:
- You may be required to provide up-to-date personal data, such as your legal name and date of birth, in order for us to operate the Program, to deliver certain Rewards under this Program to you, or to upgrade your Membership tier. Failure to provide up-to-date personal data may result in you being unable to enjoy the Rewards under this Program or be upgraded to the next Membership tier. Trip.com shall not be responsible for any loss incurred by you as a result of your failure to provide up-to-date personal data.
- Personal data provided by the Member will only be processed as set out in Trip.com's Privacy Statement.
- To the extent permitted by law, Trip.com will not be liable for any losses, damages, expenses, costs or claims arising out of or relating to this Program, whether in contract, tort (including negligence), breach of statutory duty or otherwise.
- These terms are governed by the law of Singapore, and the courts of Singapore will have jurisdiction over any dispute. This will not deprive you of any mandatory rights of your home country.
- If the English version of these Terms conflicts with any other language version, the English version shall prevail.
- All interpretations of these Terms shall be at the sole and absolute discretion of Trip.com.
- If you have any questions or concerns, please contact our customer service directly.
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