Zhengzhou Yinji Ice and Snow Hotel

I checked into your hotel on January 11th, really looking forward to a warm and fun interaction with the hotel's mascot IP. However, the actual experience was a huge disappointment – 'Pi Pi' was cold and dismissive, and what was even more puzzling was that it only interacted with children, completely ignoring me, an 'adult friend.' This clear preferential treatment not only significantly diminished my interaction experience but also left me feeling quite let down, and at one point, I even questioned the quality of your hotel's service. Fortunately, when I stayed at your hotel again on January 24th, I was pleasantly surprised to find that the interaction experience had improved somewhat. This time, both 'Dou Ding' and 'Pi Pi' showed tremendous enthusiasm and friendliness. During the interaction, they not only initiated contact with me but also patiently chatted and took photos with me. Afterwards, they thoughtfully presented me with their autographs. The moment I received the autographs, I truly felt respected and valued. This wonderful experience was like a ray of warm sunshine in winter, dispelling my previous disappointment and making my stay exceptionally fulfilling. I hope they can maintain this enthusiasm every day; I believe it will help establish an excellent brand image for the hotel.

After arriving at Zhengzhou East Station, you can take a DiDi bus from the P5 parking lot. Our family of three took a DiDi there, and with the 9 RMB toll fee, it cost around 77 RMB. It was a bit far. The hotel is quite large, and the decor is decent. There were many staff members in the lobby, but only one person was handling check-ins. You have to scan and check in yourself. If there are multiple guests, you need to take photos of each person's ID and do a face scan for verification, which was not a great experience. A bunch of staff were just greeting people, but the actual check-in process is self-service. The room overall was okay, and breakfast was also fine. There were no giraffes to feed in winter. The hotel has a small train that goes to Yinji Animal Park, which is convenient. In the evening, we couldn't find a car to go out for dinner, so we took a small electric scooter. In the morning, there were DiDis available to go back to Zhengzhou city center.

Facilities: The facilities are complete and it is completely suitable for traveling with children. There are children's toothbrushes and toothpaste in the room, the wash basin is equipped with children's stairs, and the toilet also has children's cushions. The bedding is also equipped with single-sided protection. Hygiene: Clean and tidy. Environment: The hotel environment is comfortable and includes various children's play facilities. Service: Every employee has a smile on their face, and the problems raised can be solved in time.

I am quite satisfied with all aspects~ Facilities: Most resort hotels are for families~ The lobby is decorated in a simple and elegant style, with many entertainment facilities for children Sanitation: The room is clean and tidy, and the bedding is comfortable Environment: Very good, very close to the Animal Kingdom, you can take a small train or walk to get there Service: There were a lot of people when checking in, but the housekeeper Amy arranged a very good room, thank you

Silver Base Animal Kingdom Ticket for Two (Multiple Entry during Stay): This is great. Hotel guests can enter the park in advance, and there is no limit on the number of times during stay. Young babies can go back to the hotel for lunch at noon, and then go back to the park to continue playing when they are full of energy. It is parent-child friendly❣️ Service: The staff I met were very polite and greeted the guests when they met them

Most people come to this hotel to play with their babies. The train is very convenient. It only takes three to five minutes to walk to the zoo. The all-inclusive package is very convenient. The hot springs are also good. There are not many people in this season.