Sorell Hotel Aarauerhof

Went to stayed in This Hotel and did booked a junior Suite to stay. Although we did arrived on Friday 02.Feb 2023at the Hotel at 13.40 pm but couldn't get to the room. As the room was not ready. Did contacted Hotel on the phone and have to waited another hour. So we couldn't allow to check-in and have to wait somewhere for an hour. Then when we got the room and the room was ok but what is worst in the room is that you paid for fr.162 a night but you don't get even a bottle of water and not a single glass in the room. Sorry !! for a Hotel junior Suite is just not match in our expectations. When one see picture that's Hotel provided. Is far worst more than we had experienced. Later on the same day had to checked out because Hotel doesn't fit for standard Hotel requirements. But that's our experienced.

The Covid pandemic has been hard on the service industry and Hotel Aarauerhof has also suffered through it. A change of management and a more bare bones service since our last visit to this Hotel almost three years ago. We took a Junior Suite which was quite spacious and the bathroom also large. The room was however *****ped of the conveniences that had once existed. No mini-refrigerator or coffee machine. The basement steam room and sauna which had previously existed were now closed. A bit worryingly there were no staff for large parts of the day and night – and staff seemed to appear only early morning and disappear by lunchtime. The two times we needed some assistance – one on checking in one afternoon, and once late at night - there were no staff at the hotel – which would have been a problem had it been an emergency. There is however a 24 hour number which can be called which is moderately useful. The staff were efficient and friendly. The breakfast was basic and limited but otherwise good. The room looked a bit worn (upholstery faded etc) but the linen was spotless. As the heating was still on (in late April) we needed to crack the window open a bit which made the room rather noisy. The bathroom door didn’t lock properly and the need for maintenance was apparent. The hotel was showing some age and needs some work. Overall the hotel is well priced and functional, but it wasn’t what it used to be some years ago which is a pity because I like it for its excellent location (right next to the Railway station and easy access to the town center).

No desk staff at all. Check in is at a kiosk and if your card doesn’t work, you have to phone a help desk. No air conditioning. It was raining and sweltering hot in the room but couldn’t open the window. Fan provided did not work well, air flow cycled up and down. All is was a terrible experience. Find another hotel.