I brought my mom here this weekend for a spa getaway for her birthday. We arrived yesterday (Sunday) early for lunch before we checked in. We were informed a lunch menu wasn’t available and it was main courses only - which wasn’t suitable for us as we were eating that evening in the restaurant. We ordered some small side dishes instead and overlooked this, assuming lunch wasn’t available on a Sunday. We checked into our room, it was lovely & we had no complaints on the cleanliness and quality of the room however there were very little toiletries - had we not brought our own there wouldn’t have been enough for us both to shower/bath with. (At over £200 a night for the room we stayed in we expected a generous toiletry selection). We then headed down for dinner on the evening, again the food was nice (I do feel slightly overpriced for the standard we received) but the hotel had ran out of lemonade and tonic which is all we have in our gin/wine/cocktails. So we were limited to soft drinks only during our stay as a result which wasn’t ideal. We headed back up to our room early and went to bed. We went down for breakfast this morning and ordered my mom ordered an English breakfast, I had a selection of fruit and granola. We were offered a cup of tea each and then left to our own devices. We didn’t get offered any toast despite butter being on the table. A frequent problem we had was staff not being attentive enough in regards to checking we had everything we needed and when it come to drink top ups. No one checked with us if our food was ok during any of our sit down meals either. Both of us aren’t fussy at all however we did find the dining/drinking experience extremely underwhelming and were disappointed with our experience. Thankfully, our experience at the spa outshined any of the hotels in-discrepancies. I truly cannot thank Kiera enough for going above and beyond making mine & moms spa experience the best we have ever had. She is an asset to The Elms. The little touches she added made my moms day. The spa was beautiful, I can see why it has such raving reviews. We spent all day there and both had a 60 min massage each by Izzy who did mine (absolutely amazing!) and the lady who did my moms who we can’t remember the name of, I’m so sorry! But she was fantastic too. Worth every penny. We were doted on all day & the facilities are just gorgeous. We will absolutely be back for the spa, we can’t rate it highly enough. It’s also nice that they don’t overbook/overcrowd the spa. Finally, as part of our stay we got afternoon tea included. Unfortunately again, the sandwiches were hard and the cakes had gone slightly stale. We waited for a waitress to request a fresher afternoon tea however after about 15 minutes we gave up and continued. (We headed back to the spa after our tea and come back out about 30 mins later, our table still hadnt been cleared and this is an example of what I mean by the attentiveness of the dining staff). Overall it was a lovely st