Waters Edge Yas Island by Ferrari World

The location and building are great. However during check in, I had to wait for a long time until the host finally communicated to building security staff about a new guest, despite previous confirmation that everything was settled. They host didn’t provide access card. I had to always wait for someone to open the main entrance, access to the parking and access to the elevator. Waiting times were short but still a bit uncomfortable. However, to access the gym the access card is also needed and I do workouts daily. Every time I had to wait for someone to pass by to open it, and wait times were long and frustrating. I had to go back and forth several times until I finally find someone kind enough to open the door to an unknown person. Every single day I requested the host to provide the access card with no success. I decided to leave the place with systolic four days left until check out and move somewhere else. I had to spend more money but at least avoid the recurring frustration. There are some other flaws with cheap kitchen appliances and utensils but I don’t want to spend more time and energy on this frustrating experience. Hope this helps the host to improve.

Location was excellent for fun attractions for families. The condo was clean, well-stocked and as pictured. If you like firm beds the one in the master is spot on. My husband loved it; I prefer a softer mattress which was found in the room with 2 beds. So, there is sleeping options for any type of sleeper. We would stay again.

Customer Service was utterly unhelpful. In addition, within fifteen minutes of the check-in, we reached out to customer service informing them that we had not received the appropriate number of towels. They claimed they were unable to deliver the towel nor the bedding that we needed until the next day. This response took nearly five hours of back and forth to receive. They are very stingy, allowing only one towel per guest per stay, so if you’re staying more than a few days, I would highly advise choosing another location. The apartment itself and the pool facility were nice, but other than that dealing with the Customer Service and just trying to receive the basics was nearly impossible.