Emirates Palace Mandarin Oriental, Abu Dhabi

I truly enjoyed my stay and loved the place. I will definitely be visiting again in the winter. I would especially like to thank Ashar and Arjun for their exceptional service. They were extremely friendly, helpful, and genuinely attentive to my needs, always making an effort to assist and ensure everything was taken care of. Unfortunately, I did not experience the same level of service from some of the other reception staff. Nevertheless, Ashar and Arjun stood out for their professionalism and warm hospitality, and they deserve special recognition for their efforts. Thank you for making my stay a pleasant one. I look forward to visiting again in the winter.

Had a wonderful stay at Emirates Palace Mandarin Oriental. The property is absolutely beautiful, with its impressive architecture, beautiful surroundings and luxurious atmosphere. The suite was spacious, comfortable and beautifully appointed, making it a great place to relax and unwind. The service was generally warm and welcoming, and I especially enjoyed the experience at Episode Café. The team there was consistently friendly, professional and attentive throughout our visits. Overall, it was a memorable stay and a great experience at one of Abu Dhabi’s most iconic hotels.

Such a beautiful and timeless palace. We stayed for a night to celebrate our anniversary. The facility was luxury with great restaurants selections. We went out a facial treatment and massage felt relax.

Honestly, If there was a score of 1 Million, I will definitely do, such incredible people !! Hospitality is all about people, ofc, it is a great place, great pool, beach, etc etc etc But I wanna highlight the people here, we stayed there for our anniversary, and this was the best decision, they truly care and truly show the definition of M.O. Hospitality Room, breakfast, dining venues, activities by the beach, 2 great pools, everything is great ! I wanna say huge thank you to Olga the director of guest services, Hamza F.O, Haseeb from Vendome, Alex and his amazing bird friend, Ayesh from housekeeping, Dominic & Man from beach side, i hope I didn't forget anyone, see you all soon !

My sister and I had an amazing weekend at this hotel. The team made our stay feel so personal with all the thoughtful touches (see the photos), which made us feel truly welcome from the moment we arrived. The hotel is spotless, the food is delicious, and the pool is absolutely wonderful. We also loved that bicycles were available for guests, and we really enjoyed using them. Overall, everything exceeded our expectations. The only small downside was that the mattress was a bit too firm for our liking. Other than that, we had a truly wonderful stay and would happily recommend this hotel. Thank you for the great hospitality!

I booked a package that explicitly advertised a room upgrade opportunity. When I noticed that no upgrade had been provided, I asked about it at the front desk. I was immediately told that upgrades were “subject to availability” and it is unavailable... After I pointed out that Abu Dhabi hotels are nowhere near full at the moment, she still said it is nearly full because it's weekend. Well lets check out the 'full occupancy' photos i attached.... :) Only after I firmly pushed back did she reluctantly offer an alternative, a garden-view room. Since I wasn't interested in a garden view, I requested what should have been my original category preference: an unblocked city view. The alternative she eventually offered was a higher-floor, but with a twin room with even more side-facing view. Having no better option, I accepted it and ended up spending my honeymoon in a twin-bed room. If the hotel is unwilling to provide upgrades, then it should stop promoting packages that create expectations in the first place. There were several other shortcomings on the part of the front desk and the guest relations, but I will leave them out of this review. What ultimately saved this stay and turned it into a memorable experience were Umar, who warmly introduced us to the room, and John from the Butler Department, whose kindness and genuine care left a lasting impression. These two gentlemen genuinely understand what true hospitality means and are among the brightest representatives of Emirates Palace. The hotel management should recognize and take good care of them, because they are the people who make guests want to return.