Getfam Hotel

The hotel was nice I like the rooms and the view on the city of Addis the service was great and the restaurant food was ok. Will definitely recommend.

A horrible hotel- they lied that they have food that I can eat (I have restrictions on food) and they didny had that food. They just lied in order to get more clients- and I had to fast because of them fr 12 hours! and also the room didnt have AC nor toilet paper

I'm amazed at the Getfam Hotel's reviews. My experience was unfortunately very different. By way of ‘disclaimer’, having traveled through 24 African countries, I am aware of the 'inconsistencies' that can present when traveling through the continent. Additionally, this was not my first visit to Ethiopia. What I experienced at Getfam was more than inconsistencies. I stayed at Getfam for four weeks while volunteering with an NGO. During my stay, my room needed to be changed four times. On two occasions there was no wi-fi (On the first occasion, I waited two nights for the promised fix.), on two occasions the toilet seat was loose, one room had no hot water, and in one room, flooding occurred in the bathroom, most of the room, and the exterior hallway. The staff were almost always exceptionally friendly. That said, they were almost always decidedly inefficient. A simple request such as organizing a taxi was incredibly complicated ("Sir, you need to get the app."), with one taxi request taking over 20 minutes. Ultimately, I chose to hail taxis from the front of the hotel. Staff in the bar or dinner area would talk with each other while I waited to order another drink, pay a bill, etc. On occasion (e.g. last night), bar staff needed to get credit card POS machines from reception or the next floor. Almost always, simple requests or processes took an inordinate amount of time to action. On one occasion, when I pointed out the bar's need for greater efficiency and organization, the barman giggled??? Finally, there were numerous food and drink options that were not available during the entirety of my stay. There were numerous other instances of Getfam staff's inefficiencies. From a positive perspective, the room cleaning staff were excellent. The laundry was always done extremely quickly. The breakfast staff were extremely attentive, and items from the buffet were replenished upon request. As a result of the inefficiencies, the staff were almost always apologetic: "I'm sorry." Regarding this review, I'm also sorry...

Now if you have read some of my other reviews, you know I don't get out much. So I read the reviews before I booked and satisfied with what I read, I requested that our travel agent book us into this hotel. We were attending a wedding there and I was looing forward to the stay. The wedding was very well done and for that, Get Fam should be commended. But the rest of the stay left a lot to be desired. My husband and I were most disappointed. Let me tell you why We checked in very late and was assigned to a room with no mirror in the wardrobe and a fridge we could not plug in. When this was brought to Get Fam's attention, they moved us to room with mold in the bathroom. When I brough this to their attention, they reminded me that they offered us a lesser room. But that's not what we paid for!!!!!! Additonally, We were served coffee/tea repeatedly in chipped coffee cups We did not enjoy the cold/recylced food in the breakfast buffet The chicken used in the chicken parm was so over cooked, we coukd hardly eat it We were surprised to discover the hotel had roaches I could go on, but you get the idea. We left a day early after the water was turned out w/o warning. I requested a refund for the last day and was told that it couldn't be done. I can't do Get Fam.

This is a good hotel with great staff