Hilton Garden Inn Dallas/Addison

Absolutely horrible stayed for three nights and had to beg for clean towels and ask twice for room service to clean the room cause it smell bad and they never came. Then went to front desk to talk to the manager and was told sorry but nothing I can do

Staff, receptiion area and location were on point. Room furniture and tvs need to be updated. No streaming services or casting capabilities available. Smack in the middle of Restaurant Row and not too far from Village and Gallery Mall. Need major upgrades...

******* presented false advertisement pertaining to this hotel and overcharged me for a room that the hotel didn't offer at all. I paid $200 for a suite with a whirlpool at the bedside, but upon arrival i was told that the hotel had no such room available and I had to settle for a regular King room. Totally unacceptable and dishonest. Now I can say that the staff there was great and very nice, it was pretty clean overall, and she apologized on her behalf plus offered free items to make things a bit better for the stay.

Parking where directed by front desk personnel was dark and creepy. No lights and on side of building where could not be seen. Room was still dirty with used Kleenex in the nightstand and used utensil packets around the coffee pot. Used Kleenex were also in bathroom on back of toilet. Not what was expected at all

The building looked old, the garden tub in the pictures of the bathroom is incorrect and the hot tub was broken

Staff was very friendly, elevator was kind of sketchy looking but worked fine. Rooms were dated and some mismatch furniture but no complaints as far as cleanliness and a nice quiet place to sleep

Bathroom was not great No counter space. Only room available was a handicap. No table and chairs to sit ar

When we went to complimentary breakfast, they charged us $11 for our daughter. Only two were included.