Quality Suites Addison-Dallas

Everything was great except for breakfast. The breakfast was horrible the eggs where fake and not prepared properly. I got there at 7 am and nothing had been refilled milk was powder milk waffle maker wasn't working properly one side of the toaster didn't get hot. Fridge for yogurt didn't work

The hotel is in very poor condition; it smells bad, and the staff provides terrible service. On the day I checked in, the receptionist told me that since I was staying for only one night, I didn't need to pay a deposit. However, when I went up to the room, there was no electricity and there were holes in the walls. I went back downstairs immediately to report this and asked if I could get a refund for the room I had paid for. I made a few phone calls, and then I asked if they could assign me a different room. At that point, the receptionist became completely rude and told me that the new room required a $100 deposit. As for that new room—the water heater never, ever worked.

We left our rooms all day one day to come back with our rooms not being cleaned or fresh towels. We still didn't get fresh towels the next day.

Do not book here it is not worth it everything is broken and they don't care about fixing it

I didn't make it past check-in. My wife and I both decided, for the safety of our children, that this wouldn't be a safe place for us to stay.

When I arrived the place looked clean and nice. When I went my room it was clean at the start till I started to notice roaches around the room and restroom. After a while I hung out in the lobby and pool area and noticed SEVERAL dozens of roaches. They were even in the bottom floor restroom as well. I had to ask several times for the staff to send someone to fix my light in the restroom. The light kept flickering and sometimes didn't turn on. They didnt fix the light for 2 days. Every staff member kept telling me different times of when breakfast started but never laid out when they said the food would be out. One day when I went down to the lobby breakfast was actually there and i went to get some cereal but the staff member that handled the food was really unprofessional, giving attitude telling me that breakfast was already over and arguing when i tried explaining the food is never out when they say it was. Half the outlets in my room also didn't work so i had to keep relocating the microwave to different outlets to be able to warm up some food. I didn't even stay there for my full reservation because of how bad the roaches and services was

Wayy to outdated, furniture smelled like urine, bad stench inside the room, stain on the sheets, air vents had built up dust on them, small roaches around the bed & in the bathroom

checkin took forever. got into the room, there was water on the bathroom counter, the tv remote had no batteries, the towel set was not complete, there were notable holes in the floor under the dirty carpet, the couch in the room was torn, and bent in dramaticaly, the beds were sunk in, and old. the a/c did work good, but thats the only good thing i can say about the room and facility. the soap dispensers in the shower were empty, and no individual bottles in site.

Elevator got stuck on me and my family 6 times hotel stunk it was very ghetto bay was really really nasty none of the sinks and the tub didn’t drain the beds were dirty sheets and the carpet,walls,curtains all had stains and blood stains everywhere this is a real P.O.S HOTEL I’d ever stayed in