Latest Reviews for Adlersky City District Hotels

Novotel Resort & Spa Krasnaya Polyana Sochi
4.6/541 Reviews
Our recent holiday at the hotel left a very negative impression. Awaiting the level of service corresponding to 5 stars, we faced a number of problems that spoiled our stay. The first problem was a broken shower leak in the room. The water flowed from several forks. Despite our request to change the room, the hotel did not find such a possibility. The inviting engineer replaced the leak, but after his work there were dirty traces in the bathroom. Despite repeated requests for cleaning, the traces were removed only from the second time. The hotel's attempt to ”sweep the guilt” by leaving fruit in the room seemed inappropriate to us. Instead, we would expect the basic level of service corresponding to the declared hotel status. The condition of the room repair also raised questions. Old, ripped surfaces clearly do not match the 5-star level. Of the pluses: a beautiful view from the balcony that opens from the restaurant and good breakfasts) In general, our experience in the hotel was far from expected. We do not plan to return because we were provided with a terrible service and the conditions of the room left to wish for the best.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.