91 Reviews
DoubleTree by Hilton Afyonkarahisar
Afyonkarahisar|1.52km from Zafer Muzesi
I satyed at DoubleTree Afyonkarahisar for 1 night, it has been the worst hotel experience that i have ever had! our rooms was 708 & 710 on 13/7/2022 conformation no is 3266790803. from the begening the hotel was cuting cost starting from the lights in the lobby was off all the time ! then when checked in the rooms was so hot like sauna room! the AC was off and they told me it will get cooler, after 1 hour nothing have change, they send a techniction and he said directly under the AC it is cool! i talked with the receiption he told me it was from the sun ( but it was cloudy day! ) and it was at high floor which i didn’t ask for! after 3 hours the room is the same, when I talked the night shift manager he told me wait 1 hour more! it is already 7 pm !! when I told him I want a refund and I will go out to anothrr respected hotel he changed the room to upgraded one and he act like he is doing a favour to me with unstaisfied face!! at night on 11 pm I ordered a dinner from the room service for me and my kids, untill 12:30 am nothing there, when I called to ask about food they told me my order was on hold because they don’t know my room no !! they can monitor the room temprature from the system but they can’t know that! I belive that they did it on purpase! my kids went bed that’s night without having food! and don’t let me start with the breakfast buffet! it was a shsme!! there was 1 technician guy ( I spoted him from his uniform ) he came from inside the kitchen and giving orders to kitchen employee! and there was another technician guy who was flirting with the resturant receptionist while we entering!! my stay was a nightmare!
Outstanding
91 Reviews