Sofitel Agadir Thalassa Sea & Spa

Professional, polite and very caring and willing to help. Need a taxi to get to the main promenade, or it’s about 45-60mins walk along the beach. Exceptionally clean! Great buffet breakfast Lots of seating, private and open Heated outdoor pool, but not warm enough Welcome and checkout was easy Housekeeping staff are AMAZING

Staff Service was very average - there were three friendly faces. Great setting and well designed outdoor area. Needs a proper coffee machine in the room for the prices charged. Money seems to be a driver not service.

The hotel is really lush and beautiful. Would we go back? No. Purely because they charge you for everything you wanna do - padel is €40/€50 . They make crepes for fun in the reception and there’s a charge - it’s all just silly. So it isn’t a regular 5* where these things come as part of your nightly rate . It’s gorgeous, but that sort of opportunistic charging ruins it. Plus kids under 16 can’t use the pool so on our 2 lashing rainy days, our 10 year old literally had nothing to do. The hotel next door gave us bikes so we cycled in the rain. The Thalassa doesn’t even have a few bikes you can borrow (they’d prob charge more than the cost of it anyway :)). Gorg hotel. But they need to ditch the greed!

The hotel was lovely. The communication with staff was difficult sometimes as 80% did not know how to speak English. There was very small ants around the outside and inside of the door to our hotel room when i made them aware they did not understand or didn't want to understand and did nothing to resolve the situation. Communication when ordering food was difficult ended up ordering double and paying more for certain items due to lack of understanding. If fluent in french then you are ok. Overall the hotel was beautiful.