It was an experience, and not a positive one! It started with the room not meeting expectations and the amenities we'd specifically requested multiple times beforehand. They'd told us a room for three beds (an elderly person, a child, and an adult) was possible, but they couldn't deliver. We arrived a bit early and had to wait for the room to be made ready, but they didn't do anything. Let's not even talk about the cockroaches crawling in the hallways in the evening and at night, sneaking into rooms under the door. Our room was also full of moths/night butterflies. The staff seemed more lazy than tired. Housekeeping came in so early every day while we were still asleep. Arguing waiters at breakfast. And at check-out, they even had the nerve to ask us how our stay was, despite us reporting all our concerns and problems daily! This hotel has potential, but the execution and maintenance are a disgrace to hospitality. I would definitely not, and never, recommend this hotel. To absolutely no one! Worst hotel experience and stay ever! How they earned their stars is a mystery to me...
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