Solimar Turquoise - Adults Only

We would like to share our experience from our stay at your hotel during Weeks 29 and 30 of 2026 (Room 609). The atmosphere throughout our stay was absolutely wonderful. We are convinced that this is the result of skilled, proactive management that is actively involved in the daily operations of the hotel. Every member of the staff seemed genuinely happy, professional, and dedicated. They went above and beyond to ensure that we had a wonderful stay, always with a sincere smile and a positive attitude. Our highest compliments go to the entire team—and especially to the management, whose leadership creates the foundation for such an exceptional atmosphere. Thank you for making our holiday so memorable.

On arrival the hotel had maintenance issues, so we were relocated to a sister hotel for the first night. When we returned, our room still wasn’t ready and we couldn’t check in until around 4.30pm, which meant a full day of disruption at the start of our holiday. After raising concerns with Thomas Cook, we were offered a 10% refund, a drinks upgrade and late checkout, which were handled quickly and professionally. The drinks upgrade was difficult to use as bar staff repeatedly tried to charge us despite reception confirming it was included, which made the experience uncomfortable at times. Allergen information was a key concern throughout our stay. My partner has a nut allergy, which was declared both directly to the hotel and via Thomas Cook at the time of booking, and we were advised that the hotel could cater for this. However, in practice, allergen information was inconsistent throughout the stay. As a result, we ate out on four evenings for safety reasons. Snack bar options were also very limited and had no allergen information displayed. Sunbeds around the pool were limited and some were broken. The main restaurant food was also disappointing. It was very greasy and lacked variety, meaning if you didn’t enjoy the options one evening, there was little chance of finding something different the next night. Entertainment was minimal, with only a singer once during the week, and the hotel and pool areas felt smaller than advertised. The all-inclusive package was also misleading, as Silver and Gold bands were not explained at booking and affected access to facilities and sunbeds. Room cleaning was very good throughout our stay and could not be faulted. Staff experience was mixed: the reception team were consistently friendly, helpful and professional, as were the younger bar staff. However, one older male bar staff member working in the evenings was often quite grumpy, which affected the atmosphere at the bar. He is the one that caused the issues with the upgraded drinks. On a positive note, Thomas Cook customer service was very responsive and supportive throughout, communicating clearly and helping to resolve issues quickly. The location was excellent, with a nearby port for boat trips, good transport links, plenty of restaurants, and Chania Town about 30 minutes away—beautiful especially at sunset. Overall, while there were significant issues, both the hotel reception team and Thomas Cook worked hard to resolve problems and improve the rest of our stay.

The chef made us amazing vegan food especially for us each night. Every meal was delish and the chef was really lovely! Make sure to advise receptionist on arrival that vegan options are needed. Clean, attentive staff and a variety of feline friends! 😊

The staff was amazing. So helpful! Ana at the front desk and the manager, also Ana, were so nice. They were so helpful in giving us ideas for non-touristy adventures. The food never disappointed. They would sometimes include a theme night, i.e. Mexican, Italian. The food was fresh and the dining area was clean. Our room didn’t have the greatest view, but it was very quiet. We could never hear the people adjacent to or above us. I would definitely stay here again.

Excellent stay. Clean room with small kitchen/fridge area in building set back about 200 feet from the beach. My room had a private balcony overlooking the beach with a terrific view. Off street free parking right in front of the apartment. Area has several restaurants within a few minutes walk and nice beach for swimming/windsurfing. Great communication with management. Definitely recommended.

All-inclusive which we did not enjoy very much, Breakfasts were always the same, lunches were of variable quality, We're not coming back again

The hotel itself is nice, the room was good. I stayed in two types, as on arrival my room in the main hotel (standard double) wasn’t ready. They put be in the beach wing for one night. The standard double was considerably nicer than the beach wing room. What really lets this place down is the food. Breakfast was fine as it’s standard continental, lunch was hit and miss but normally ok. But for dinner, There was only one night that I enjoyed the food. One night, the options looked so grim for dinner that I ended up going out to a restaurant instead. Very limited options, mostly looking unappetising. Also, you’re only supplied with a bottle of water on the first day. After this, you have to use cups from the bar even for your room. It’s a shame as the facilities itself are nice, but the food is not worth the cost of all inclusive.

We were really looking forward to our stay, but unfortunately, the room was a major letdown. From the moment we walked in, it felt unwelcoming and poorly maintained. There was black mould clearly visible in the room, the tiles and walls were cracked, and the door between the bathroom and bedroom wouldn’t even close properly. To top it off, it was incredibly noisy outside, making it hard to relax or get a good night’s sleep. On a more positive note, the staff were polite and helpful throughout our stay, and the food was average – nothing special, but okay for a short trip. However, the state of the room overshadowed everything else. It really needs serious attention and refurbishment to meet basic standards. We wouldn’t stay here again and would recommend nobody else does if you want a decent nice sleep.

Nice hotel close to the beach and great buffet