Don’t believe the marketing this is NOT 5* This hotel is a staggering affront to what we would expect from a 5 star hotel, it is nowhere near. The list of issues is huge-no bellboy and no lift, no stair lighting on our staircase as it’s broken but they can’t get an electrician, so dark coming upstairs at night, coffee and tea policy is only 4 pods and they’re not refilled all week even when you ask. Breakfast you have to choose one drink (coffee or juice not both), breakfast you must share the sweet element on the menu, dinner you share a salad and a starter and the sweet of the day is the morning cake with some sauce. No water provided, the only eating space is outside so when the weather is poor you have to take back to your room although the menu says you can’t. No lounge or communal area except small reception, cleaning hit and miss. They do provide a blackout curtain for the main window but not the bathroom window which has a glass door back into the bedroom and at night the room is also lit up by the red light motion sensor, the fusebox which lights up, the green light above the door, the green and red lights for whether you require your room serviced. Could add the door doesn’t shut properly, the bathroom door doesn’t shut properly, the shoddy tiling in the bathroom, that you can’t use the bathroom door if you have the bath mat down as it’s too tight, unfinished electrics in the room. We paid extra for the side sea view and glad we did as some of other rooms faced each other, but the balcony was tiny and was roasting when the sun came out and would be too hot to sit on in the hot weather, was also too small to eat at really or even get in and out of. Even with the random ‘circle your choices’ menu and restricted and repetitive choices for food it still didn’t match what was on the menu, no granola in the energy bowl, grilled chicken thighs that were drumsticks, the Cretan welcome at breakfast changed daily and generally got meaner as the week went on. Sometimes the bread rolls were hard, sometimes two pastries and sometimes one. On a positive note the omelettes and scrambled egg were nice if slightly undercooked the first two days and the rooms are reasonably comfortable, but this is absolutely NOT a five star hotel or experience.