This is not a 5 star hotel. Do not expect the service of a 5 star. My family and I stayed here for 4 nights, paying for 4 rooms. Upon arrival we had a really nice greeting from a member of the concierge. Sadly, we did not have a proper explanation of where and how everything worked. The first meal we had wasn’t the best, maybe we didn’t order the right things. Service is terribly poor, the staff promise that they will come and take your order. They don’t. They seem to disappear all the time. On the roof terrace, when there was a party of the rooftop, there was 1 staff member, who it took ages to order a beer from. The food is fairly good but it is the same kind of ingredients in each dish every night. The fire alarm goes off every odd day, it went off at 11:30pm with elderly guest running down, whilst some just looking over their balconies seeming like it was a reoccurring thing. Extremely terrifying especially that there are wild fires near by. Towels were a really annoying issue, being a 5 star, on our first day we were told they did not have any towels to give to us. We eventually, for them after 4 hours. The elevators, they didn’t work. On a constant, out of the 4 elevators that they had, 2 didn’t work. The staff used the same elevators as the guests, carrying trash bags that leaked and stunk up the elavators. The gym wasn’t open, even though it was supposed to be open at 24/7. I had to eventually ask a fellow guest to unlock it. The cleaning of the rooms, felt like I had simply thrown my duvet over the bed. No condiments like coffee was put back after I had used it the first day. The staff were very kind though. On a positive note, the hotel is new and modern just seems nothing works. If you want something that works download some Netflix to numb the pain, the Wi-Fi is crazy fast.