While our overall stay at the hotel had its bright spots, our experience was heavily overshadowed by the unacceptable behavior and lack of professionalism from the female receptionist.
We had planned a last-minute trip with our family, which was already stressful because my father was not feeling well. We needed to visit the Taj Mahal, but due to running late and struggling to find a vehicle, our trip took a maximum of about two hours.
Despite us agreeing to pay any extra charges—and even paying an extra 1,000 as she demanded—the receptionist subjected us to unnecessary harassment:
Constant Harassment: She repeatedly called us multiple times while we were trying to visit the monument and care for my elderly father.
Unprofessional Arguments: She argued with us in the lobby right before we left.
Lack of Empathy: She aggressively pressured us to check out immediately, completely ignoring my father’s visible age, vulnerability, and health issues.
As a family, we prioritize our loved ones' comfort above everything else, especially during health difficulties. This receptionist clearly lacks the training, empathy, and basic customer service skills required to respect and treat guests properly.
On a positive note, the rest of the hotel staff and the security team were very helpful and polite, and the hotel itself was good. However, management urgently needs to retrain the front desk staff on customer hospitality and respect.
