Insight Resort Ahangama

had a fantastic stay at Insight Resort, characterized by absolute comfort, impeccable cleanliness, and stunning views. The service was professional and attentive in every detail. A special thanks to the team who made my stay truly memorable: Front Office: Ishan, for his warm welcome and efficiency. Dining Team: Tursen (Restaurant Manager), for his multilingual skills and proactive service, and the breakfast team—Chef Lakshitha, Pamudi, Tharindu, and Kasthuri—for their excellence each morning. Housekeeping: Poojitha and Dhanuka, for their diligent attention to cleanliness and order. An excellent resort that I highly recommend. I look forward to returning!"

The hotel is situated right by the sea. The staff were very friendly. The only area for improvement would be the speed at which our meals were served.

Their customer service is really terrible. They will try to make as much money as possible from the customer. We asked for an early checkin and a reasonable amount for it as we were landing 7am with a child, the manager asked us to pay for a whole night and mentioned it is without breakfast (we paid the same amount we for a room with breakfast ), however when we asked to speak to the manager he didnot have the courtesy to come up front and meet us or talk to us. The man on the reception was talking to him and giving us his message.  After we paid we asked if we could atleast get a better room and again the manager refused with a big lie that the hotel is full. We came in off season when *********** clearly showed 6 rooms left and the property was half empty (you can easily tell when a hotel is full or not), we hardly saw any people in the resort. The breakfast was full of flies sitting on your food and the staff didnot care. We had planned to stay for two nights but moved the next day. If this was their attitude in off season I dont know what they do with their customers during the season. It is not somebody coming with a child or family. If you have built a nice property for tourists atleast be kind enough to talk to them and be a little accomodating.

We arrived for 3 nights, the room was not clean, the service from the staff was poor, especially since they came to ask for a couple of friends and the staff treated us in a disrespectful manner! Furthermore, we had to pay for every visit or person who came to the hotel lobby.

Good location

Very helpful service.