What has happened to this place in 5 months?! We decided to return last week to visit friends who live in the area. We had had a good experience in July under horrific circumstances when United lost our bag. At that time, Louis was on site every day. He offered to help us and did help us in many ways. That is no longer the case. Louis kept over $900 of our money after insisting that we pay him in full in August for our December stay. We called Louis and booked our stay with him personally via telephone. We didn’t use any website. While he was very clear and insistent that he receive the $2100 in cash and pressed us to send it to him immediately, there was no clarity at all about a cancellation policy. In fact, Louise never mentioned a cancellation policy in August or in October when we reduced our stay from 10 days to seven days. Rather, he told us we would “work it out” when we arrived. Never, never, did he tell us we were subject to a cancellation policy of any kind. Louis was absent after the first night of our arrival. We were there six days and never saw him. He did, however, continue to assure us, we would “work it out“ on the overpayment of $900 via text. He still, during our stay, did not tell us we were subject to any “cancellation policy”. At checkout, he finally responded that he was keeping our $900. Louis is a thief. It was apparent to us that he needed our $$. First, in August when he pressed for an immediate Venmo transfer. After, when he refused to refund the additional 4 days. At checkout, when he finally told us he would offer a credit only. There were only 2 rooms rented besides ours in high season this stay. Never pay this man in cash. No longer expect the service Estralittas was once known for. The owner/managers are now absent. We agree with earlier reviews. That’s why we returned. Be aware the place is now different.