Swandor Hotels & Resorts - Topkapi Palace Reviews

Kids enjoyed kids club, waterslides and ice cream. Good choice of food at restaurants. For me it too crowded and a bit too noisy. Pier is still under construction and you can hear and smell it near the beach.

很不錯的酒店

No activities at all. Most things closed, even the beach is closed, no bar no food. Only the main restaurant is open. Completely no night show at all. Room is located on the ground floor, which is very noisy at night. The room also has no cold air from the air conditioning, it only blows out hot air.

Not bad, it would be great iif all the facilities will be opened.

Second time visiting Topkapi, will not be returning. Worth reading before you visit as the hotel has gone downhill. Let's start with the positives: - Cleaning staff, dining staff, kids club staff = excellent. - Guest relations staff = helpful Now onto the negatives: - Water temperature in shower fluctuating - Lots of building work on site, a white van speeding round whilst kids were playing - Lots of facilities closed for maintenance, including beach, pools and outside catering - Emailed prior to arrival as I wanted to pay for a better room and add on a guest for 2 nights, no reply to the email via trip.com or Swandor website. When I arrived I mentioned that I tried to contact the hotel, lady at reception told me "that is not my problem sir" - Went to reception at 5:30am to see if the gym was open, receptionist greeted me by saying "yes". I responded "good morning" and asked about gym opening time, he told me 7am. By 7:40am nobody was in the gym so I went in and worked out without staff being present - I asked to speak to the manager on 4 separate occasions, each time I was refused - Room unclean at times (especially on single bed where my daughter slept - picture attached) - Fuse box broken open in room (picture attached - very inviting for a 3 year old) - Food was hit and miss but overly repetitive. Potatoes were completely uncooked and when I mentioned to dining staff it was removed from the buffet. - Raw chicken (picture attached)

I liked everything very much! The service is excellent! Laura advised us on all issues, very friendly! The food is excellent! Thank you!!!

Super..

A good hotel corresponds to the 5* level, good food but the price is too high compared to other hotels

This vacation hotel is very suitable for the family who like sea. In here you can watch and play on the beach and enjoy the food and soft drinks all the day. All star to say

Very high service, hard working staff. they are very customer friendly and always willing to help. enjoyed a lot our stay especially in this season

Very good stay the staff and place is perfect would recommend

This was one of the terrible experiences that we have ever had at a resort. Firstly, the type of room that we were initially allotted with a terrible view, secondly delayed room services or bell boy visits. Thirdly, Faulty Air Condition, electric point connector/adaptor unavailability. Fourth and most important, awful food/dine-in experience. It is better to focus on quality than quantity/variety. there was a lot of wastage of food, felt like stale food was being offered which had either no or terrible taste.

Very bad cleaning service, also staf is not friendly. If you sit in resaurants or bars you need to take drink for yourself all the time. Only 2 times in a 9 day vacation they asked what we wanted to drink.

Lovely resort, clean, tidy and the food was great.