Acacia Hotel by Bin Majid Hotels and Resort

I went for check-in there is lady (JAHAN) She ask for booking number and after she ask my phone she took a picture of booking from my mobile while she doing check-in she is busy in call not paying attention to anything they way she is talking totally not acceptable . After the check-in I went in room got fresh everything is fine in room for while and suddenly there starts noise I just ignored but it’s not reduced I call to (JAHAN) she said she will send housekeeping to check after a hours I called again nobody check that’s then I called again then after 45min one guy came he said there maintenance happening I feel now it will stop but the same situation I can’t sleep I came there to relax not to get upset they really make me disappoint and early morning she me to move room I can’t do this I’m already fida up from this I ask I want refund she said her supervisor will call me but I didn’t get any response from there that’s the way Acacia treated them guest

I had booked a room here at Acacia before covid hit. When I was told they were shutting down the country I asked for my money back. They never gave it back. They decided to steal my money. Every time I would phone them they would tell me they'll send the money back. That never happened. Avoid these scam artists.