Grand Alisa Hotel – Ex.Royalisa Hotel

Was an absolute nightmare staff except one waiter were vile room filthy the shower had a coating of slimy dirt all over spent an hour cleaning it arrived at 3am which was actually the day after our holiday so started  wasn’t even  a any water offered asked for a drink and sandwich was told nothing my till breakfast I was  spoken to like I was a an nconvenience breakfast was a concoction of cold salad stale bread cauliflower and warmed up rice no eggs or even cereal coffee was like also inedible Turkish sh black no tea we ate out at the evening the food again was grey and nothing was labelled so unable to eat as have allergies my sister and nieces ate some pasta with plain sauce the day after they were all in bed with food poisoning for 3 days my small niece who’s disabled actually was very I’ll my Nan consulted a pharmacist who told us the hotel is renowned for it we ate out the whole trip used no all inclusive we actually witnessed them topping up the hot food with the left over cold food  dinner time  had a cake out made from something like weetabix and honey there may bere was at least 20 iwasps on the cake and above it  I am allergic to wasps so it was very scary they were also seen sweeping the overflow from the pool toilets diectly into the pool a small child emptied his bowels in the pool they escooped it out and d even drain it  we used the beach from the hotel facing after that we complained and were ignored the animation was almost none existent

This hotel is fab There are plenty of pros, the pool is amazing, nice and warm. The bar is great plenty of choice Coffee and Juice available from the machines Around the hotel plenty of seating areas, hammocks and cushions, lots of shade We had an issue with the toilet and air con was fixed straight away Rooms big with lovely balconies The shop on site was wonderful the gentleman so friendly and helpful The spa and Turkish bath was amazing The snack bar was lovely a little basic The guide selling the trips was great, Alayna by night was amazing well worth doing, best trip I have ever done in any country Avoid the clothes shop that is recommended by the hotel, charge too much and intimidate women on their own The only issue is the food, it is basic and there is always something to eat however it could be a lot better, I spoke to the manager and suggested a children's section he said he was going to look in to that. All in all an amazing time, will 100 percent book here again

My stay at this hotel was the worst experience I've had on holiday. Rooms There is no free WiFi in the rooms. There are also no bedside lamps or reading lights, so you have to use the incredibly bright main light until you want to go to sleep, at which point you need to get out of bed, walk to the other side of the room and then switch it off and walk back to the bed in darkness. The cistern in the bathroom did not fill properly - we had to ask for it to be repaired. The room had a touchscreen Do Not Disturb indicator which did not work - the buttons were the wrong way round so, when you set it to Do Not Disturb, the cleaner would see a "Please Clean" displayed on the outside of the door. Much to our mortification when the cleaner tried to enter our room while we were getting changed. Food & Drink The food at the hotel was fine, but the desserts were very disappointing. Every night there was nothing but the same selection of soggy sponge cake. The drinks were even more disappointing, especially for my family who do not drink alcohol. There was a bar but the soft drinks tap stopped working while we were there - they had to buy plastic bottles of Coke and use those instead. There were 2 fruit juice dispensers, but what's the point in having them when 1 was not working when we arrived, and the other stopped working during our stay? Staff The staff were unfriendly, unhelpful and scheming. I agreed to pay a fee for an airport transfer with one receptionist. When I came to pay, there was another receptionist and they charged me 200 TL more. There was this creepy guy who said he worked at the hotel 8 hours a day. He was supposed to be out LoveHolidays tour guide, but he was just a guy that hung around the hotel to poach unsuspecting tourists in order to overcharge them for excursions. We booked a trip online for 40€ and he was charging other guests 100€ for the same thing. We told one of the other guests how much we paid and so they went to him to get their money back. The guy then spent the next 2 days following me and my wife around accusing us of calling him a liar. One of the other guests at the hotel asked for some guidance on what to do in the local area from another staff member. He offered to take her somewhere and when they got back she told us he kept trying to touch her. There was a group of guests who got very drunk - and I suspect were on other substances - on the first night. They got into an argument and the guy was shouting, banging on doors and smashing things in the corridor. This went on all night until after 3am. The hotel staff refused to do anything about it. The same happened the second night, again more banging on doors, shouting and smashing until the sun came up. The staff still refused to do anything. We got them to change our rooms which they did. I did not sleep for 3 days straight as it was not safe in that hotel.

One of the worst experiences in my life, horrible bathrooms with broken toilets and showers, horrible beds also broken and mattresses were disgusting, food was limited and wasn’t the best I asked other guest too and they were having a similar experience definitely ruined my experienced wouldn’t recommend anybody to go there unless you want to get robbed of your money!!!!