Hotel da Gale

The room is very good, clean, convenient to park, and the location is excellent.

After reading the reviews, I was really looking forward to my stay at Hotel de gale. Unfortunately, due to a flight cancellation, I informed the Hotel I was going to be arriving a day late and To please hold my reservation. I told him I would gladly 4 forfeit my first night as I simply could not arrive with my flight disruption. Upon arrival, I was informed my reservation had been completely cancelled and they had no rooms available. I was shocked, as I had informed the Hotel I was going to be arriving a day late and please hold my room. The front desk did not make any effort to accommodate me and basically said your reservation is cancelled and goodbye.. I think people that stay at this hotel in the future might want to keep my experience in mind, as they just don’t seem very prepared to give any kind of service. I was really looking forward to coming back and spending some more time in albufeira, as the area is beautiful. This experience with the Hotel de gale has soured my outlook on the area, and I don’t think I’ll return.

I booked this hotel one day prior to our arrival I sent several messages through *******, Facebook and email to let them know we would be checking in late after midnight. When we arrived to the property at 12:30 am by cab The clerk at the front desk said we no longer had a reservation He said since we did not check in during check in hours of 4 pm- 8 pm our reservation was automatically canceled . I showed him the texts and emails I sent during the day to inform of our late arrival He did not care I asked why all 3 days would be canceled He said that is the hotel policy and there is a no refund policy We were stuck with nowhere to go at 1:00 am in Portugal He did not care at all Never apologized or offered any help as we had to carry heavy suitcases back up 20 stairs What a disappointment I would recommend others to book elsewhere