I am writing to formally raise a complaint regarding the unacceptable state of cleanliness and safety in the hotel room I was provided. The conditions were far below any reasonable standard and made the room unfit for habitation. Upon arrival, I discovered multiple serious issues: The room was dirty, with food crumbs scattered across surfaces and a sticky, unclean floor. Water was leaking through the bathroom door, causing visible damage and creating a damp, unpleasant smell. The front door was broken, leaving the room insecure and unsafe. Overall, the room’s condition posed a potential health risk and was entirely unacceptable. there was faeces in the toilet a dirty cotton bud left chips out of the worktops the hallways and windows were grime covered I requested a room change, but was informed that the hotel was fully booked. As a result, I was left with no suitable accommodation despite having paid for a clean and safe room. I contacted reception and a cleaner arrived with air freshener. I asked for a refund and was told it would be up to love holidays and love holidays advised it would be down to the hotel. The cleanliness of this hotel is beyond anything that should be accepted especially in 2026 and after a serious pandemic Given the severity of these issues, I am requesting a full investigation into this matter.
