The problem I encountered was that, due to my itinerary, I had two bookings for different dates, but they were for three consecutive days. I sent two emails to the hotel informing them that I needed them to arrange for me to stay in the same room number for all three nights, but I didn't receive a reply. I checked in smoothly on the first night and confirmed with the front desk that I was staying for three nights. After entering the room, I found that the double bed was smaller than the picture. When I was about to wash up, I discovered that the bathtub drain was not working properly, as if it was clogged and the water couldn't drain. In the end, I had to use chopsticks to remove toilet paper and some hair from the drain hole. I don't think the hotel cleaning staff noticed this problem. The next day we went out, and the housekeeping staff mistakenly thought we were only staying one day. When we returned to our room that evening, we were shocked to find all our luggage gone. My husband went to the front desk to inquire, and thankfully nothing was missing. We felt the hotel hadn't done a proper double-check. Due to the New Mexico Balloon Festival, room rates had all increased to $210-230, making the actual room price completely unreasonable. They also didn't provide a shuttle bus to the festival, unlike some hotels. Furthermore, I booked in early July, and I received no response to my emails; I had to call to inquire. This hotel isn't suitable for people who don't speak English.
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