First off I requested a first floor room because I walk with a cane. They put me on the top floor in the room farthest away from the elevator. Then they blocked off ALL handicap parking to paint so I could not use it the entire time. The third morning there was a guy painting outside of our window and he was loudly singing, before 8am, waking us all up!! We asked for housekeeping the 3rd day there and all they did was give us new towels. Didn’t make our beds or anything. I purposely looked for a facility with washer and dryer and, of course, they were not even plugged in at this time. We had no hot water for like an hour and all they did was offer to move rooms. We had been there for 4 days and were not into packing up. There was only 2 small drawers for clothing (I was traveling with 5 people) and no freezer in the fridge (husband recently had surgery and needed to ice but couldn’t). The elevator got stuck halfway open at least 6 times. The entrance light to the room would frequently flicker on and off. Beds were very comfortable and the staff were pleasant. We go to TN every year and will not ever stay here again sadly. We like this area.
