Guest User
November 25, 2023
My husband & I arrived in the early evening on Friday the 17th of November, no one was willing to help us with the check-in process. A young waitress took us into the main front bar and the Head Barman didn’t want to assist. He told the young waitress to pass it onto a young lad at the other end of the bar. He took our names, gave us the keys, quick directions and that was it. We booked the Queen room out the back of the pub, $160 per night $320 total stay. The room was not anything like what it was described on your website. I was never told it was near the main kitchen where it was so noisy. It was Room 6, and pictures of our Queen Room on the ground floor have been provided. It certainly was not worth $320.00, it was an absolute dump. Our entrance door was surrounded by cigarette butts, overflowing ashtrays on the side, dishes left on trays outside other doors which did not get picked up for 1 1/2 days. There were no Toiletries provided and no desk either, yet it stated it on the features of the booking on the hotel website. Your website description of the Room says, Lovely Queen Private Room, it was not lovely, it was disgusting. THIS IS FALSE ADVERTISING. Nothing had been turned on, the minibar fridge was filthy inside, dirt and brown stains appeared in all parts of the small fridge, the microwave was dirty on all 4 insides, the cutlery and glassware were dirty, there was a white filtered cigarette butt on the rug and nothing had been vacuumed, your windows sills had dirt n dust and had not been wiped down, the mirrors in the bathroom had rust on the bottom of the base and there were splash marks on the mirror over the sink. The only clean items were the white towels, and the sheets on the bed. Didn’t want to use your shower, as the place had not been sanitised or cleaned properly, we didn’t want to take a chance. On both evenings when we left to go out for dinner, your Head Kitchen Chef was always sitting outside our front door, smoking his cigarettes and drinking his VB cans. He was too close to our Front Door. Each time we went out &/or returned to our room, he would give us a disgusted look. Why he was doing that, I have no idea, yet his continuous smoking was seeping through our front entrance door and it was very unpleasant. We won’t be coming back.