Sheraton Suites Old Town Alexandria

This was a great hotel in a wonderful town not too far from DC. The architecture was amazing, and the room had quite a unique setup. Service was good and I had no complaints.

There was only one working eleavator to the room floors. My check-in was not the best. My first room was not what I reserved, then the second room the door wouldn't open due to a dead battery and the front desk clerk expected me to wait while they got someone to fix the issue (not acceptable at all). I let her know that was not acceptable and though she wasn't forthcoming about getting me another room, I let her know I would not accept waiting and I wanted another room. Finally the third room was what I reserved. I also asked for a discount since I was not happy about a check-in that should have been at most 10 minutes that ended up taking more than and close to 40 minutes. I am still waiting on a discount for a future stay. I would definitely choose the hotel again as it is in a great location. There needs to be additional training at the front desk when a customer is having check-in issues. After I finally got checked in up until my departure it was a great time and the children enjoyed themselves as well.

Excellent property, besides the extra fees and parking fees it was a very relaxing environment. I would definitely stay again soon.

Great Deal This was a great hotel at an amazing price - I do wish they had a pool or a hot tub!

Ok Only issue is AC in room didn’t work well. The temp outside was 90+ and humid…room never cooled even close to comfortable