Diplomat Hotel Alice Springs

Diplomat Hotel Alice Springs Reviews

Diplomat Hotel Alice Springs

20 Gregory Terrace, Alice Springs, Northern Territory, 0870, AustraliaView Hotel Details
Diplomat Hotel Alice Springs
Diplomat Hotel Alice SpringsDiplomat Hotel Alice SpringsDiplomat Hotel Alice Springs
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1 night

Guest Reviews of Diplomat Hotel Alice Springs

7.7/10
Good
125 review
Verified reviews
Location8.6
Amenities7.3
Service7.3
Cleanliness7.6
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All reviews(125)
Positive reviews(23)
Reviews with photos/video(3)
Great location(12)
Negative reviews(2)
Guest User
Single Room
Stayed in Aug 2025
Solo traveler
5 review
8.0/10
Very Good
Posted on Sep 9, 2025
Great location. Walking distance to supermarket and eateries. Basic room good for 1-2 days stay.
Guest User
Standard Queen
Stayed in Jul 2025
Solo traveler
1 review
7.5/10
Posted on Aug 11, 2025
Love the location .. centre to shops n eateries .. except the hotel don’t hv a lift so you need to carry your luggage up the stairs.. rooms are simple no frills
Guest User
Double Room
Stayed in Aug 2025
Couple
1 review
8.5/10
Very Good
Posted on Sep 22, 2025
The check in experience was not good. Room was fully paid for but had to provide credit card even though I don't have one. Desk clerk made it quite clear that any damage would need to be paid for. why, because I am Aboriginal (he did not say this but it was clear in his attitude). He also mentioned about guests. for a company that makes a substantial amount of money from the Aboriginal community it is sad that you have prejudiced people welcoming guests.
Guest User
Double Room
Stayed in Jul 2025
Couple
1 review
8.0/10
Very Good
Posted on Aug 25, 2025
It will be good if they provide room service even if I was staying 3 days 2 night. Overall great location and spacious room. Clean and tidy too.
Susanna NZ
Standard Queen
Stayed in Jun 2025
Couple
1 review
8.0/10
Very Good
Posted on Aug 5, 2025
Good location. It's just noisy during the night; we can hear people on the street screaming. More security is needed to prevent non-customers from entering the property.
Guest User
Double Room
Stayed in Jun 2025
Family
1 review
7.0/10
Posted on Jul 15, 2025
When checking in the person on reception was very blunt and treated us as an inconvenience The room was fine.
Guest User
Single Room
Stayed in May 2025
Solo traveler
2 review
8.0/10
Very Good
Posted on Jun 7, 2025
Good location. Room and building a bit tired and a bit noisy at night. Shower was leaking very badly.
Guest User
Standard Queen Twin
Stayed in Aug 2025
Solo traveler
65 review
10/10
Outstanding
Posted on Sep 24, 2025
Centre of town. Has a pool and laundry. Just by a supermarket etc.
Guest User
Double Room
Stayed in Jun 2025
Family
6 review
7.5/10
Posted on Jul 30, 2025
Hard to perfet lock the door. Bathroom old and used equipement, poor cleanes.
Guest User
Standard Queen
Stayed in Mar 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on Apr 7, 2025
Room is clean and the location is perfect as it’s right at the CBD. However, the security screen door has no lock ( I was on upper floor) which means it’s useless.
Response from Property: Hi Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our central location and found the room clean. However, we sincerely apologize for the concern you raised regarding the security screen door. The safety and comfort of our guests are a top priority, and we take your feedback seriously. Rest assured, we will address this issue to ensure that our security measures are up to standard.We truly appreciate your input and hope to welcome you back for an improved experience.Best regards,ReceptionDiplomat Hotel
Guest User
Standard Queen
Stayed in Oct 2024
Business traveler
1 review
5.5/10
Posted on Nov 25, 2024
The room was dirty, there were stains and what looked like a cigarette burn on the carpet, the curtains were mismatched and dragging on the floor, bathroom had cobwebs in the corners, shower head clogged and clearly had been for a long time. Staff smoking outside my room while tidying up. Centrally located in Alice Springs which was helpful. Restaurant and cafe were nice. Unfortunately this was a generally unpleasant stay and I would be reluctant to stay again.
Response from Property: Hi,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the cleanliness of your room and the maintenance issues you mentioned. This does not meet the standards we strive to provide for our guests. We have shared your comments with our housekeeping and maintenance teams to ensure that these matters are addressed immediately.We also apologize for the staff's behavior outside your room, as this is not reflective of the level of service we expect from our team. We appreciate you mentioning the positives, such as our central location and the restaurant and café, and we’re glad those aspects contributed to your stay.We truly hope to have the opportunity to provide a much better experience should you choose to stay with us again in the future.Best regards,ReceptionDiplomat Hotel
Richard
Single Room
Stayed in Jan 2024
Solo traveler
52 review
10/10
Outstanding
Posted on Feb 8, 2024
Convenient and good place for a few days in Alice springs ! Recommended
Response from Property: Hi Richard,Thank you for your fantastic 5/5 review! We’re thrilled to hear that you had a convenient and enjoyable stay in Alice Springs. We truly appreciate your recommendation and are glad our location and amenities met your needs. We hope to welcome you back for another great stay in the future!Best regards,ReceptionDiplomat Hotel
Guest User
Single Room
Stayed in Apr 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Jun 26, 2025
Everything is great!
FredOz
Standard Queen Twin
Stayed in Oct 2024
Business traveler
37 review
9.0/10
Great
Posted on Nov 16, 2024
good location near shops
Response from Property: Hi Fred,Thank you for your great 4.5/5 review! We’re happy to hear that you enjoyed our location, cleanliness, and overall experience. It’s wonderful to know that our proximity to shops made your stay even more convenient. We look forward to welcoming you back in the future.Best regards,ReceptionDiplomat Hotel
ConnieK
Deluxe Queen Twin
Stayed in Aug 2023
Family
16 review
7.5/10
Posted on Sep 26, 2023
Diplomat Motel is well located in the middle of the town centre. Woolworth and Coles supermarkets are just nearby. Restaurants are nearby. The staff are helpful.
Response from Property: Hi ConnieK,Thank you for your review and for highlighting our central location and the helpfulness of our staff. We’re glad to hear you enjoyed the convenience of nearby supermarkets and restaurants. However, we apologize if the cleanliness and amenities did not meet your expectations. We take all feedback seriously and will work to improve these areas for future stays. We appreciate your valuable comments and hope to have the opportunity to welcome you back for a more enjoyable experience.Best regards,ReceptionDiplomat Hotel