Renion Almaty Hotel

I had an excellent experience at Renion City Hotel, and honestly, it was better than I expected 🏨✨ The hotel was extremely clean, well organized, and very comfortable. Everything felt fresh and well maintained, which made my stay very enjoyable. The staff were incredibly friendly and helpful 😊 They were always polite and welcoming, and their service made the whole experience even more pleasant. One thing that really surprised me was the modern features in the room. There was even a wireless charger next to the bed, which made it very convenient to charge my phone using MagSafe 📱⚡ This kind of detail shows how much attention they pay to guest comfort. Unfortunately, I didn’t have the chance to try the restaurant food, but based on the overall quality of the hotel, I believe the food must be very good as well. Overall, this was truly one of the best hotel experiences I’ve had. Everything was lovely, very clean, comfortable, and well managed. I would definitely stay here again and highly recommend it to others visiting Almaty 🏨✨

Great location, near attractive places in Almaty and easy to walk around. Room size is good and the room clean. Good service from reception and staffs.

Second time to stay there. Best location as always, and 24-hr canteen right next to the hotel.

I had a very pleasant stay at this hotel and would definitely return in the future. One thing I really appreciated was that the front desk staff were able to communicate well in English, which is especially important since English is not the main language in Almaty. It made the check-in process and any questions much easier and more comfortable. The cleanliness of the hotel was excellent. Everything felt well-maintained and tidy, which made the stay even more enjoyable. I was also impressed with the shower facilities. The water pressure was strong and consistent—perfect for guests with long and thick hair, as it made washing quick and hassle-free. Overall, I had a great experience and would happily come back to stay here again.

Good stay, near with halal restaurant and walkin distance to green bazar. Room a bit smaller for 1 pax with 4luggage

Our belongings were stolen from our bags while they were left in the care of the hotel in storage room. The hotel staff provided no assistance and did not even offer a single apology. Later, we discovered that another group had also experienced the same theft. Eventually, we managed to recover one of the stolen items after discussing the matter further. After repeatedly denying any knowledge of the incident and claiming they could not find anything, the hotel later informed us—only after we became very upset and started taking the matter seriously—that they had found a perfume item in the storage room. The box had already been opened and the perfume had clearly been used, which is extremely unacceptable and disgraceful. Another group got their belongings back after the police arrived. However, what is most disappointing is that the person responsible for the theft appears to be someone from their staff, yet there has been no apology, expression of regret, or any form of responsibility. Our group had a total of 10 bags stored with the hotel. Items went missing from three of those bags, and we only managed to recover one item—the same one we had specifically mentioned and asked about from the very beginning. We travel quite frequently, but we have never experienced anything this terrible before.