Guest User
July 17, 2025
A Nightmare Stay – Completely Disappointing
I booked this hotel in Almaty based on its high ratings and convenient location near Arbat Street, expecting a pleasant stay. Unfortunately, what I experienced was far from acceptable, and I feel compelled to share it.
From the moment I arrived, there was no sense of welcome or acknowledgment from the staff — as if guests were an inconvenience rather than customers. Upon entering the room, I was shocked by how outdated and poorly furnished it was. Instead of a proper living room with a comfortable sofa, there was simply a spare bed placed awkwardly in front of the TV — absolutely no thought put into comfort or design.
In the middle of a hot summer day, I found the fridge not working. After repeated calls, they finally sent a technician late at night who began repairing it inside my room — disturbing my rest and invading my privacy. There was no apology, no concern, just indifference. To make things worse, the fridge broke down again the very next morning. By then, I had lost all confidence in the service and simply gave up.
Breakfast was equally disappointing — not only in quality but in the effort it takes to reach the dining area. You must exit the main building, go around the back, climb stairs, and walk a fair distance, only to find an uninspiring and minimal selection. Not worth the hassle.
The final straw was at checkout. I was told to wait while they “checked” the room and minibar, only to be falsely accused of consuming items from a minibar that was never functioning. When I objected, the staff simply said, “It’s fine, just go.” No apology. No professionalism.
This hotel is a complete misrepresentation of what it claims to be. If you value respect, comfort, and basic hospitality — look elsewhere.
