Hotels near MORENA LUZ, Americana

I went with my parents and my little daughter to spend the weekend in the city, booked 2 rooms. When I arrived at the hotel, I was very well attended, but when I arrived at the room I was disappointed: sleeved beds, sleeved with sanitation water, windows were not open and the air conditioning was too noisy. The shower was not hot to the night, but needed to talk to the doorway and had no information about the number there. The official was brave when I complained about the shower, saying that the city had finished its energy and the water was going to take to warm up, and I had to wait, and I asked for a room exchange and I was simply ignored. After more than 2 hours, nothing still from the shower worked, I was forced to require a change of room, that is already at 22:00 p.m. I and a little child wanted to take bath and sleep. But the same old beds and sweatshirts were sliced, the breakfast was very reasonable, the bread was hard, at least one room was charged, I believe it was the minimum to be done. I don't recommend and I don't host again.

O hotel tem uma boa estrutura para família e para os pets. Gostei do espaço junto ao quarto para meu cachorro, amplo e bem cuidado. O café da manhã é muito bom, gostamos da qualidade dos alimentos e variedade, que condiz com o valor da diária. O restaurante, quando decidimos comer lá, nos atendeu bem. Valor dos vinhos é justo, assim como o valor dos pratos, pois são bem bem servidos. O que não gostamos foi que nosso quarto ficou sem arrumação pois não pedimos. Não fomos comunicados que seria necessário pedir para arrumar o quarto e deixar a chave, pois não havia cópia da chave convencional. Fazer uma cópia de chave é algo simples e rápido, não sei porque não providenciam isso. A moça que faz a arrumação é simpática e atenciosa, mas a falha de comunicação sobre ter que solicitar a arrumação foi o que pecou.

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O atendimento na recepção foi bom, os corredores lembram um hospital antigo, a porta era barulhenta ao abrir e fechar, o quarto estava limpo, as roupas de cama estavam bem desgastadas, TV e ar funcionavam normalmente! Não tem frigobar, o chuveiro estava ok, não tem box, usa cortina plástica, particularmente detesto! Café da manhã muito, muito fraco... Pão francês, pão de forma, torrada, presunto, mussarela, manteiga e geleia. Café e leite. Estacionamento ok!

The hotel service was perfect, the receptionist and the security were super careful, helped us very well in everything we need, recommended much, and we love to be in the hotel

Good morning! We used this hotel for the second time. Parking is wide, although most vacationes are discovered. Central air conditioning in the rooms (a little less quiet than normal), well located hotel. The first three-day stay I did not hire breakfast, very expensive breakfast is charged separately, the second time I got a promotion that included breakfast. We arrived Saturday night, and as we had to leave very early last morning, we asked the coffee time at the reception: 6:30. But it was informed that we could arrive 6:20 to start the coffee earlier even not having all items available yet. When we arrived at 6:20 on Sunday, 07/01/24, the official said he had to wait until 6:30 to get into the coffee area. When he gave 6:30, the three staff who were in the kitchen and reception summoned. We waited until 6:34, and we went to the kitchen door to see what was going on, and they were talking there; we just said we had a deal, and they released to take breakfast. I found a lack of responsibility, because they had already seen that we were in a hurry, and I thought they did so intentionally to delay us even more. Finally, a situation that I personally have been annoyed by the “birre” of collaborators who should try to please the client. We were just doing what was guided to us the previous day and we wanted to take coffee on the timetable informed by the coffee area identification plate, and I hope you don't need that hotel anymore.

The hotel is very good, excellent room with good shower, comfortable bed. Although near the road no noise is heard. Wonderful parking. Very friendly staff.