AlQasr Metropole Hotel

The room was clean. Front desk staff are pleasant and respectful. I have faced an issue while checking in because the room type advertised was not what I got.. I paid extra to get the third bed that was included in the room type I paid for, When extending my stay, the hotel have refunded that extra amount which confirmed I was right from the beginning. The breakfast is very disappointing: pastries are sad looking, cold cuts don't' look appetising, only two types of bread no sourdough loaf or baguette, also, the staff are horrible there, no good morning no smiles and especially the creepy chef behind the glass making the eggs!! he acts shocked when you talk to him and ask him for an omelette and then makes it in a different way than then you choose!! The hotel was great when I visited in 2023 but now it's really sad to see them in this state. Finally, I came once to the room at night and the windows were left wide open, my guess was that housekeeping left it that way from the morning. The room was freezing of course because it was January. 

facility a bit old especially the shower room. door cannot be opened tightly so when you took shower the water would split out from the door gap. breakfast was okay , not many choices.

The Air Condition is controlled by the reception set on fan mood most likely it was hot all over night , there was hair in the bathroom :( not cleaned well there is nearby Disco very loud unbelievable noise at night

The room was in good condition and the staff was courteous. However, is in need of a face lift or renovation.

Shower head was not working properly. My bed on headboard was wobbly. One table lamp was not working. TV remote was not working for TV volume.

Very nice room. Shower only had a half panel and so water got all over the floor in the bathroom. But otherwise, I had a great stay.