Swissôtel Amsterdam Reviews

The hotel is right next to Dam Square, very close to Amsterdam Centraal Station and the tram stop. It's super convenient to get to all the main city attractions, whether on foot or by public transport. If you get tired from sightseeing, you can always pop back for a rest. While the room facilities aren't the newest, the space is larger, clean, and comfortable. The air conditioning and the ice water dispenser in the lobby were lifesavers during our visit's heatwave. The front desk staff were very friendly and proactively asked if we needed any travel advice or assistance.

Nice location, at certain of downtown streets which you can see all the pros and cons. Hotel staff are friendly and room is clear and big

Loved the hotel and the staff is extremely kind and sweet! Definitely recommend the hotel and will surely come back

The hotel is super easy to find – straight out of the train station, no turns needed, and you'll hit Dam Square, with the Royal Palace right next door on the same side. It's in the most bustling commercial area, so the location is truly excellent. Check-in was at 3 PM, but I was told to wait another half an hour because the room was still being cleaned, though I could store my luggage. I didn't agree and insisted on checking in on time. Luckily, the front desk staff eventually sorted it out, but the room they gave me was far from good: 1. The electric curtain didn't close properly; it would get stuck, leaving a large gap of light, with only a sheer curtain for privacy. 2. The room wasn't cleaned well. There was a beer bottle cap and a sock under the curtain. 3. I found small cockroaches on the desk twice. 4. The toilet in the bathroom smelled of urine and didn't flush properly. 5. The shower area floor was actually raised, and there was no glass door, shower curtain, or water barrier. After showering, the entire floor around the sink area would be soaking wet, and there was no floor drain outside the shower. I've seen this design in many European hotels, and I really wonder what they're thinking. Why didn't I complain at the time? Because walking from the train station, there was trash everywhere. I felt that for the hotel to even appear visibly clean was actually quite good given the circumstances. Sigh, Amsterdam is the dirtiest and most chaotic Western capital city I've ever seen!

The location is perfect for getting around. Very close to Amsterdam Centraal and walking distance to all restaurants and bars. The rooms are as the pictures show.

I recently stayed at Swissôtel Amsterdam and, unfortunately, the room was a major disappointment, especially considering the price. The room itself felt very dated and gave off more of a youth hostel vibe than a four-star hotel. It lacked the modern, comfortable feel I expected and was very underwhelming for what is marketed as a premium stay. I booked a courtyard-facing room, but there was virtually no view at all. The surrounding walls blocked almost all natural light, making the room feel dark and gloomy throughout the day. It wasn’t a pleasant space to spend any time in. The bed was also one of the most uncomfortable I’ve slept in. It consisted of two mattresses pushed together, but because of the way the bed was made, you naturally sleep in the middle. During the night, the mattresses gradually separated, leaving a gap that caused you to sink into the middle, making it difficult to get a comfortable night’s sleep. Housekeeping was another disappointment. I left my room at around 9:00 AM with the “Please Clean My Room” sign hanging outside the door, but when I returned at approximately 3:00 PM, it still hadn’t been serviced. I appreciate that housekeeping staff have a demanding job, so this isn’t directed at them personally, but the hotel clearly needs to ensure there are enough staff to meet guest expectations. I also found the front desk service frustrating. I wasn’t informed of the checkout time when I checked in, so I tried to ask at reception. On four separate occasions the front desk was unattended, and despite calling the reception number multiple times, nobody answered. It wasn’t until my final day that someone eventually picked up the phone. A hotel at this price point should have reception readily available to assist guests. The location is undoubtedly the hotel’s strongest feature and is perfect for exploring Amsterdam. However, the room quality, comfort, and overall service simply did not justify the high room rate. I left feeling that I had paid premium prices for accommodation that was well below expectations, and I wouldn’t choose to stay here again.

Ideal location close to the dam, central train station and a variety of coffee shops. Walking distance to the canals and great shopping.

The hotel's location is excellent, but unfortunately, that seems to be its only redeeming quality. The room itself was dirty, and the furnishings were very old and outdated. I was unpleasantly surprised to find a thick layer of dust on the shelf and the bathtub in a deplorable state, covered in stubborn stains. After I raised my concerns about the cleanliness to reception, I was promised a thorough cleaning. However, the next day, the cleaning staff didn't even touch the bathtub (the same hair from the morning was still there). The reception desk did absolutely nothing to rectify the situation. On top of that, they had the nerve to suggest I was 'too sensitive' about the cleaning and that the housekeeper 'was tired that day.' The breakfast staff were cold and unwelcoming; they didn't even offer a simple 'good morning.' This hotel has potential due to its prime location in the heart of Amsterdam, but it desperately needs renovation and new, quality staff who actually know how to do their jobs properly. (I was in room 419).

The standard rooms are very basic and outdated, but the location is excellent and convenient! The staff aren't great; they just go through the motions.

The worst swissotel stay! 1.the reception lady charged us wrong city tax euro2000 which the correct is euro 200.- instead!! We noticed the over charged and ask for correction ! 2.the room is old and bathroom got flooded over to the room after we took shower !! We called housekeeping yo mop the floor, and ask for changing room!! 3.the only good thing is good location.

Great location! But made me pay 70 euro per night for an extra bed for my sister

Located 10min walk from Ams central station and at the centre of the old town, it’s convenient to get to lots of the touristy spots like the dam plaza, red light district and commuting is easy. We were warmly welcomed by Rob from the hotel and he could share good recommendations of whereabouts of the city. Very grateful for the hospitality. The room itself is spacious and quiet even the hotel is located at the centre. Would recommend this to other travellers!

The hotel in good location but there no parking, the nearest one is 60 euro per day , so the car renting is not the best choice for this hotel

We were lucky to stay at this Swissotel in Amsterdam. When my passport was lost, they went above and beyond to help me find it including letting me to back to the room after check out to look for it, talking to neighboring hotels, and checking security cameras. We will forever be indebted to them for that extra effort. Aside from that, the gym is well-equipped but has a low-medium amount of foot traffic. The room is also comfortable with a heating system that works well. Thanks to the team at Swissotel.