City Hotel Rembrandt Square

Best budget friendly option at the classiest city square in Amsterdam. Polite staff, spartan but spacious room, decent amenities, very conveniently located, would totally recommend this for solo travellers as well as couples. They also have a reasonably priced late check-out option, and taxi service on demand.

We are booked at City Hotel Rembrandt Square a few weeks from now. The hotel has no elevator/lift, which we understood at the time of booking. Our son broke his leg this past weekend playing baseball and had to have a plate and screws inserted, so he will be in a wheelchair and on crutches for the next 6-8 weeks. We would like to continue with our plans to stay in Amsterdam, but of course he cannot navigate 3 flights of stairs on crutches (our room is on the 3rd floor). Our room is non-refundable, but the hotel appears to be completely booked during that time, and we've communicated with City Hotel asking that they please work with us because of the extenuating circumstances. They would easily be able to re-sell the room, but they are instead saying he will not be able to navigate the stairs (they will not assist either), that we should not stay with them, and that they will no refund us. I would avoid making any reservation with them whatsoever. We have asked multiple times, called, etc, but they will not budge. Their handling of this situation tells you everything you need to know about how ownership runs this hotel.

This place is advertising themselves as a family friendly hotel, but is nothing more than a stinking hostel! The staff, especially the manager are very rude, there is no lift so you have to carry your luggage up numerous flights of stairs to get to a room than can only be described as a prison cell, the beds are awful, so between this and the noise outside, no sleep was had. Then you have to share a dirty bathroom and toilet with other guests. I would suggest everyone avoid this place for your own sakes. They require you to leave your key with them each time you go out, risking someone going into your room and through your things. Also they take a deposit off you when you check in, which was not mentioned when booked. I had to get the police involved just to get my deposit back because as soon as you check out and hand the key back they find an excuse not to give your deposit back.

I was hesitating between giving the hotel 2 or 3 stars. Location is great, right next to the Rembrandtplein. The hotel is an older house, not suited for disabled people as you have to like stairs (my room was on the fifth floor). Rooms are small and furniture is quite run-down, but ok I can live with that. However, the tiny bathroom really needs a make-over: the bathroom window was rotten and window sill as well as the shower curtain had a lot of mold (see picture), which is not acceptable for a hotel. Also, the shampoo bottle in the shower was empty (shouldn't be that hard to check and refill when needed), and the TV remote did not work (and has a missing back cover). Fortunately, I was able to sleep with open windows as my room was overlooking the back side of the building, i.e. the quiet side. Breakfast is quite minimal (just some bread, muffins, yoghurt, hard boiled eggs, juice, coffee, tea and some cheese and jam) but enough to get the day started. Staff is available 24 hours per day. It's ok to spend 1 night as a business traveler but based on my room, I wouldn't take my wife and kids there for a city trip. If the bathroom had been taken care of, I would have given it more stars but cleanliness is important to me and the bathroom did not invite to take a shower there.

This hotel is in a very central area of Amsterdam. That's it. It has absolutely nothing else going for it. The tiny room was quite probably the noisiest room I've ever been in. The windows are single-glazed and don't shut properly which means that every howl and bellow from the boisterous crowd in Rembrant Square can be heard as if the drunken mob are in the room with you. In fact, several of them were in the room beside us, further adding to the incessant din. Once the rabble and the music subside, sometime between 3 and 5 am, the cleansing department have a noisy shift which ends at roughly the time the trams start up. There is simply no respite. The room was dirty and cramped. The sliding door to the toilet is directly beside the bed and it couldn't be closed properly. I've been to Amsterdam several times and this is hands down the worst place I've stayed in.