Fairfield Inn & Suites Anchorage Midtown

I’ve traveled a lot through the years (sometimes 8 trips in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through Trip.com, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. Trip.com was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. Trip.com was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night.

We enjoyed our quick stay - I appreciate the friendly staff & the cleanliness of the rooms and lobby areas.

Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.

Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.

Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.

I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.

Myonly real complaint is that air conditioner unit was very noisy. Otherwise the room was clean and comfortable.

Breakfast attendent was super kind. Broken hot tub, toilet in our room was broke, pool door was broken