SureStay Plus Hotel by Best Western AC Luxe Angeles City

SureStay Plus Hotel by Best Western AC Luxe Angeles City Reviews

SureStay Plus Hotel by Best Western AC Luxe Angeles City

8-3 Surla Street, Pampanga, Angeles, Pampanga, 2009, PhilippinesView Hotel Details
SureStay Plus Hotel by Best Western AC Luxe Angeles City
SureStay Plus Hotel by Best Western AC Luxe Angeles CitySureStay Plus Hotel by Best Western AC Luxe Angeles CitySureStay Plus Hotel by Best Western AC Luxe Angeles City
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Guest Reviews of SureStay Plus Hotel by Best Western AC Luxe Angeles City

8.5/10
Very Good
147 review
Verified reviews
Location8.7
Amenities7.6
Service8.9
Cleanliness8.9
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All reviews(147)
Positive reviews(138)
Reviews with photos/video(45)
Friendly host(43)
Awesome stay(20)
Clean pool(12)
Great swimming pool(12)
Great value for money(12)
Near shopping area(8)
Convenient location(8)
Shower difficult to use(5)
Negative reviews(9)
Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Nov 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 7, 2025
Excellent hotel for a good price. I had a view of the volcano. The Wi-Fi worked perfectly, and the plumbing and air conditioning were all in order. The breakfast was good. The only thing that surprised me was that the rooms aren't right next to the lobby; you have to walk through corridors, but the helpful staff escorted me and showed me everything.
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Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Aug 2025
Couple
57 review
9.0/10
Great
Posted on Sep 18, 2025
The hotel was impeccably clean. The breakfast was plentiful and delicious. The housekeeping staff were incredibly friendly and attentive, providing excellent service that made the overall stay much more comfortable. Highly recommended!
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Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Aug 2025
Solo traveler
12 review
6.0/10
Posted on Sep 7, 2025
The Wi-Fi connection was truly awful; it constantly disconnected and often failed to connect at all.
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Response from Property: Dear Mr. Jerry,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unstable internet connection. Please be assured that we are actively addressing this issue to improve overall network performance and reliability. Your input is important to us, and we appreciate your patience as we work towards providing a better experience. Should you continue to face connectivity problems, we encourage you to contact our support team for further assistance.Best Regards,SureStay Plus By Best Western AC Luxe Family
Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Aug 2025
Solo traveler
67 review
7.0/10
Posted on Sep 6, 2025
The chair I sat on it broke and I fell off. The hotel has to change the chair. The toilet looks a bit dirty
Response from Property: Dear Mr. Song Chua,Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with the chair and the condition of the toilet — this is certainly not the standard we aim to maintain.Please rest assured that we take these matters seriously. We’ve already addressed the issue with the broken chair and are reviewing all furniture in the room to ensure guest safety. Additionally, our housekeeping team has been informed to take extra care in maintaining the cleanliness of all facilities. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.Best Regards,SureStay Plus By Best Western AC Luxe Family
TALAL MOHAMMAD HUSSEINY
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Jul 2025
Solo traveler
47 review
9.5/10
Amazing
Posted on Aug 14, 2025
This hotel is great since the location is ideal. Walking distance from red street yet it is not that noisy since it is about 800 meters away. The rooms are very clean and the service is great. The pool is nice for swimming but small. The wifi is fast and almost everything was perfect.The only two bad things is that there is not hot water which is strange for such a hotel and the window location is not ideal.
Response from Property: Dear Mr. Talal,Thank you for taking the time to share your experience with us! We're so glad to hear you enjoyed our ideal location, clean rooms, fast Wi-Fi, and great service. It’s wonderful to know that you found the pool enjoyable and appreciated the peaceful atmosphere despite being close to the heart of the action.We also appreciate your honest feedback about the hot water and window placement. Not having hot water is definitely not up to our standards, and we’re currently looking into the issue to ensure it’s resolved promptly. We’ll also take your comment about the window into consideration for future improvements.We hope to welcome you back again soon for an even better stay!Best Regards,SureStay Plus By Best Western AC Luxe Family
Papillon12
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Jul 2025
Business traveler
21 review
8.0/10
Very Good
Posted on Aug 25, 2025
Christmas theme hotel - Christmas trees, Santa Clauses, wrapped presents.
Response from Property: Dear Mr. John,Thank you so much for your kind review! We're thrilled to hear you enjoyed our Christmas theme—our goal is to bring the magic of the season to life with festive decorations, sparkling trees, cheerful Santas, and plenty of wrapped presents to set the mood. We hope it brought some holiday cheer to your stay, and we’d love to welcome you back anytime—especially during the most wonderful time of the year.Best Regards,SureStay Plus By Best Western AC Luxe Family
Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in May 2025
Solo traveler
38 review
10/10
Outstanding
Posted on Jun 20, 2025
Fourth stay here and it feels good when the staff recognises you. Chose for its location and nice comfy bed and cleanliness. Shower was not as hot as usual and the wifi was still bad. But will definitely stay here again.
6/9
Response from Property: Dear Mr. Hairy,Thank you for choosing to stay with us again! We’re so happy to hear that you feel welcomed and enjoy our location, comfy beds, and cleanliness. We apologize for the issues with the shower temperature and Wi-Fi, and we’re working to improve these for your future stays. We look forward to welcoming you back soonBest Regards,SureStay Plus By Best Western AC Luxe Family
lakwatsaph
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Aug 2025
Family
3 review
10/10
Outstanding
Posted on Sep 6, 2025
Great budget hotel in the heart of AC
Response from Property: Dear Ms. Angela,Thank you for your wonderful feedback! We're so glad to hear you enjoyed your stay and found our hotel to be a great budget-friendly option right in the heart of Angeles City. Your support means a lot to us, and we look forward to welcoming you back soon!Best Regards,SureStay Plus By Best Western AC Luxe Family
Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Oct 2025
Traveling with friends
10 review
9.0/10
Great
Posted on Nov 29, 2025
The environment is clean. There is a coffee shop in the ground floor so it is very convenient to work and also to relax.
Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 10, 2025
Sulit na sulit, Ang babait Ng staff, Ang sarap Ng foods. Uulit kami .
Response from Property: Dear Mr. Vergel,Thank you so much for your wonderful feedback! We’re delighted to hear that you found great value in your stay, enjoyed the kindness of our staff, and loved the food. We can’t wait to welcome you back again soon!Best Regards,SureStay Plus By Best Western AC Luxe Family
Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Oct 2025
Solo traveler
12 review
9.0/10
Great
Posted on Nov 26, 2025
Nice hotel, big clean room, good hotel shower, good saterlite TV, internet is a bit patchy and slow in my room. Food was hit and miss, breakfast was bit cold. Often the room was not cleaned until after 5pm in afternoon.
Anonymous User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Jun 2025
Couple
22 review
10/10
Outstanding
Posted on Aug 2, 2025
The room is spacious and clean. Their staff is so nice.🤍🤍🤍
Response from Property: Dear Our Valued Guest,Thank you so much for your kind words! We're thrilled to hear you enjoyed the spacious and clean room, and that our staff made a great impression. Your support means a lot to us, and we can’t wait to welcome you back again soon!Best Regards,SureStay Plus By Best Western AC Luxe Family
Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Oct 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Nov 23, 2025
Like to thank Princess on reception from arriving to departure this lady was amazing. Even helping when I had a badly swollen arm by delivering ice to my room to help with the swelling. Getting me a Geab to the airport. And making my stay so easy
Guest User
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Jul 2025
Couple
9 review
8.0/10
Very Good
Posted on Sep 2, 2025
Nice location and breakfast was good.
Response from Property: Dear Ms. Rhea,Thank you for your kind words! We're glad you enjoyed our location and that the breakfast met your expectations. We hope to welcome you back soon for another great stay!Best Regards,SureStay Plus By Best Western AC Luxe Family
Cots25
Superior Room, 1 Queen Bed, Non Smoking(Shower Only)
Stayed in Apr 2025
Couple
16 review
10/10
Outstanding
Posted on Jul 30, 2025
We have stayed here several times. It was always nice. Breakfast was good.
Response from Property: Dear Ms. Jennette,Thank you for being a loyal guest and choosing to stay with us multiple times! We're happy to hear you always had a nice experience and enjoyed our breakfast. We look forward to welcoming you back again soon!Best Regards,SureStay Plus By Best Western AC Luxe Family