Anonymous User
November 20, 2022
1. Accommodation. The double bed room was successfully booked online, and the deduction was really efficient. However, when we arrived at Check-in after 7:00 pm (required to check in at 3:00 pm), the service attitude of the front desk was poor. They said that there were no vacancies for the time being, and the cleaning was not done. We were exhausted. , Instead of struggling for a long time, I decided to change the twin room we booked into a disabled room, and it was on the first floor facing the street. Outside the window was the entrance and exit point of hotel linen and garbage trucks, and the noise was huge. Affected the child's next day's exam break, and went to the site to negotiate, and the Ctrip housekeeper was also communicating. After many twists and turns, it was meaningless, and the original judgment was upheld. There was only one handicapped room, and the others were all full, and it collapsed! (It is said that the hotel has reserved emergency rooms)
2. Dining. Originally we wanted to have a good meal at the restaurant on the first floor to relieve fatigue and the bad mood of check-in damage. As a result, after an old lady handed us the menu and sat down, there was no one for a long time. I waited for a long time and called the waiter for no feedback. I asked only Go out of the hotel and find another restaurant. Make no mistake!
3. Facilities. Even though the air conditioner in the handicapped room does not have warm air, and it is on the first floor, it is dark and cold, and the shower water is not hot, so we dare not take a bath at all for fear of catching a cold. Wait until the child is physically and mentally exhausted, puts on his clothes and falls asleep.
The Ctrip housekeeper proposed that the discussion still failed, and a full refund can be made, and another hotel can be booked. It's already past 9 o'clock in the evening, and the child is asleep and will get up for the exam tomorrow morning. I can't afford it, I can only endure the unfair result! If we are here for a leisure tour, leave immediately! ! ! !
This is the first time I have encountered such a situation when going out for many years. Is it because of the problem with Ctrip or the service quality of the hotel at the moment of the epidemic! We can't be bothered.
Tomorrow, I must book a hotel with a reasonable price, comprehensive services and excellent food and beverages through booking! ! !
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