Guest User
August 7, 2023
First of all, everything was fine before check-in, but everything changed after check-in. Let's talk about the environment. The environment seems good, but it's old and broken, not worth it. Secondly, let's talk about the facilities. There is no playground for children. The only one is a manual football. There are 13 people on both sides. Let's talk about the hygiene. The work on entering the room is good, but because we came back late, the room was full of flying insects, similar to fleas. Can you believe it? It's scary. I will attach photos later. Let's talk about the service. We returned to the hotel at 10:20 pm. The child was still young and played excitedly. After returning to the hotel, we took a shower for ten minutes and fell asleep as soon as we got on the bed. Then there were flying insects everywhere, which was really worrying and scary. The child is very sensitive to mosquitoes. Then my wife and I took turns to drive away the flying insects. When the child was sure to sleep a little, I called to complain. Then the classic thing happened. I was asked to change rooms at 11 am. I asked if I could guarantee that there would be no insects in the room, but I didn't answer directly. Second, I was sent a message at 1:11 am, saying that I could check out before 2 am, and if it was later than 2 am, it would be my default. I will attach the chat record later. Then I gave the customer service a message and they said the manager would come to deal with it the next morning. Then they started knocking on the door at 6:50 in the morning. The customers behind me can imagine it. The manager took something and said it was a gift and an apology. He said if it really doesn't work, I can stay for free the next day. Can you imagine how many people go out without plans or arrangements? Is this sincerity? Then they dragged me down again. Finally, I couldn't stand it anymore and called the Anji Mayor's Hotline 12345 directly to wait for the result.
Original TextTranslation provided by Google