Dumos

Greatly enjoyed our 4N stay at this wonderfully strategically located hotel- tucked away in a less crowded area yet not too far out from the main action area. Ear plugs were provided in room and complimentary snacks are offered to guests 24/7. The pool area was quite delightful too.

Dumos was an amazing experience! Husband & I came for a quick weekend break to relax and this couldn’t have been a better experience. You could honestly stay in the hotel and not even leave, it’s so beautiful. Workers were absolutely lovely and so helpful. Thank you for giving us exactly the break we needed!

Great location right within the old town, making it super convenient to explore the area on foot. The room had a nice, luxurious feel. While it wasn’t particularly spacious, it was still able to comfortably fit our two large suitcases, which was a plus. That said, if you’re a light sleeper, it’s a good idea to bring your own earplugs as noise could be an issue. The room was supposed to come with breakfast, but since we had an early flight the next day, the hotel wasn’t able to make any arrangements for a takeaway or light breakfast. This is definitely an area for improvement. Instead, we were simply told to grab anything available from the café bar, which felt a bit underwhelming.

Worst Hotel Experience Ever – Avoid! Please avoid this hotel if you value your sleep. It’s extremely loud—you’ll hear calls to prayer from the mosque starting at 6 AM, happening five times a day, and loud music from nearby bars until 4 AM. It’s nearly impossible to get a proper rest here. Definitely not suitable for a relaxing stay. The staffs are also unwelcome!

I would like to file a formal complaint regarding my recent stay at this hotel due to the unprofessional and uncomfortable treatment I experienced. From the beginning, the attitude of the staff, including the owner, felt cold, dismissive, and unwelcoming. On the morning of check-out, I left the hotel early to take my friend to the airport. When I returned, I found that my room had already been entered and cleaned at around 9 a.m., even though I had not checked out and the official check-out time was 12 p.m. Later, a staff member came to wake me and remind me that I needed to leave by 12, while also saying that they thought I had already gone. This is not an acceptable excuse. Entering a guest’s room and preparing it before check-out time, without confirmation, is inappropriate and disrespectful. I also had an unpleasant experience with breakfast. I had paid for two breakfasts, and when I explained that I wanted the second one because I was still hungry, the staff clearly seemed unhappy about it. I then asked for cutlery for the second breakfast, but it was never brought. This is not the guest’s responsibility. If breakfast service is offered, then it should be provided properly and without attitude. The overall behaviour of the staff made me feel judged and unwelcome throughout my stay. Even during check-out, when I returned the key card, their attitude remained unnecessarily rude and uncomfortable. It felt like they were selective about which customers they wanted and did not know how to treat paying guests with basic professionalism and respect. If the hotel believes its prices are too low for the service it provides, then it should change its pricing policy. What it should not do is accept payment and then treat guests as if they are a problem. I am submitting this complaint so that other customers do not have to face the same treatment. I hope Trip.com takes this matter seriously.