City Live Hotel

Very disappointing experience — we DID NOT stay We booked a room through Trip.com for one person, and at check-in we were unexpectedly told we had to pay an additional 2000 TRY for the second person just for a room and bed. We were surprised by this as we had booked a room rather than a specific number of beds, and in most hotels a room can accommodate two people without such an unexpected additional charge. The way this was communicated also made the situation quite unpleasant from the beginning. Also my husband was staying just for a night and the rest 9 nights I’d stay on my own so we just didn’t expect this.. To their credit, one of the staff members was very kind and tried to find a solution. We were offered an upgraded, larger room on the top floor. Unfortunately, when we entered the room, it was unbearably hot — almost like a sauna or hammam. The air conditioner was running, but it was only blowing lukewarm air and did not cool the room at all. We simply could not imagine spending the night there. We went back to the lobby with all our luggage and asked for another room. By this point it was around 9 PM. We were given another room, but when we opened the door, we discovered that the door itself was damaged. It could not be properly locked, and one of the hinges was visibly broken, leaving the door hanging at an angle. Obviously, we did not feel comfortable staying in a room that could not even be properly secured. We were then asked to check other rooms. In another room, cleaning was still taking place at around 9 PM. There were also numerous bags of rubbish, used tissues, dirty bed linen and towels left in the corridors. The whole environment looked messy and poorly maintained. After checking several rooms and repeatedly finding problems, we decided that we simply could not stay at the hotel. We were tired, had been travelling with our luggage, and had already spent a considerable amount of time trying to find a room that was actually suitable. Unfortunately, because the reservation was made through Trip.com, we were unable to get our money back, and the hotel did not offer any compensation. Overall, the hotel gave us a very poorly maintained and disorganised impression. I’m leaving this review so other travellers are aware of what happened to us and can make an informed decision before booking. For us, unfortunately, this was a complete waste of money and we left without ever staying in the hotel.

Terrible place do not stay!!! Staff obsessed with over charging for room mini bar. Food disgusting. Broccoli and cauliflower on the breakfast buffet. Truly one of the worst places I’ve ever stayed.

On surface level this hotel is fine, looks nice from the outside and pool area also looks fine. My room was ok - decent size, bathroom was nice but bed and pillows poor quality and air con was also poor considering the level of heat. They have a very strange rule where you’re not allowed to bring your own food or drink into the hotel, my suggestion would be take a bag with you and return with all items in the bag. There is a gym that has everything you need which was good but I’d recommend find nicer accommodation.