Elysium Green Suites

I was very disappointed with the attitude of the front desk staff. As it turned out, our flight was delayed at first and then postponed to the next day. Our stay had been fully paid for in advance. As soon as we found out about the flight change, we tried calling the hotel first, but the reception was poor, so we emailed them to explain our situation. Upon arrival, we went to the hotel and asked if they could refund us for one night (since we arrived a day later), shift our stay forward by a day, or offer some kind of discount to partially compensate us and show some customer loyalty. However, all our requests were denied. Fine, we accepted it. But when we entered the room, we were shocked by its condition. The floors were dirty, the wallpaper was peeling, the plaster was crumbling, there was rust in the bathroom, and the shower doors were barely hanging on. The rooms are cleaned only once every three days because they skimp on staff—that’s literally what they told us. Guests are forced to put their trash out in the hallway for it to be collected. It’s very unpleasant to step out of your room and see the leftovers and trash from other guests. Okay, we put up with all of that too, and decided to push our return flight back by a day and extend our stay at the hotel. In the morning, before heading out for a tour, we stopped by the front desk to ask about extending for another night. A young man told us, "Yes, of course, that will be $80." We said, "Great, we'll pay when we get back." When we returned to the hotel and went to the front desk (there was a different man on duty this time), the price had DOUBLED and was now $150!! When we asked how that could happen, we were told that the price changes every hour. Meanwhile, the hotel wasn't even half full. Other hotels always try to be accommodating and show loyalty so guests will return. We didn't stay at a budget hotel, yet we were treated worse than in a hostel. Since we had already changed our flight tickets (which also cost extra) in the hope of extending our stay, we ended up having to scramble to find another hotel just to sleep for one night before our flight. All in all, apart from the breakfast and the pool, this hotel has no redeeming qualities—just continuous flaws and a negligent attitude toward guests. At checkout, when we asked for the feedback/complaint book at the front desk, they refused to provide it, just listened to us, and muttered a simple "sorry." Draw your own conclusions as to whether this hotel is worth your vacation.

Very aesthetic and modern establishment. Clean and well-equipped suite. Nice pool. Breakfast included for an affordable price.

This hotel is truly unique, like an oasis in the desert. We were driving and it was conveniently located on our route. However, I probably wouldn't go out of my way to stay here for an extended vacation otherwise. That said, the rooms are like apartments, complete with a kitchen and living room.

My boyfriend and I were given a room in the basement, and it was moldy and smelled terrible.

Clean and nice, just far from the center. Reception and parking facilities were very good.